Warning re 24/7 Home Rescue

247homerescue

Dear Bat71

Thank you for your review. In order to ensure this matter is dealt with promptly and the areas of your complaints are investigated, please would you be kind enough to contact me via email at socialmedia@247homerescue.co.uk

Regards

Lauren 24/7 Home Rescue

Bat71

Yes, will put in a claim, and yes can see the PR (so transparent)

My point is that I don't think they care too much about social media comments or they try to shut them down, or drown them in paid for reviews.

There are plenty of people complaining on this forum or on other websites/twitter

With so many unhappy customers, I would urge people to make a small claim if they can as that is what will hit them more than anything on social media. There is a fee but worth it if you have been fleeced for £100s.

Repeated small claims against a company is going to start to ring alarm bells,which is why they pay out, I would also recommend anyone affected reporting them to action fraud

Bat71

Good, I think a lot more people should be doing this!

zaax

Did you get anything in writting to say the boiler had been serviced?
If the fitter has not done his job they said they did they can lose their licence.

Mikyl

I would like to share with you my very upsetting case and disappointing experience I had with 24/7 Home Rescue.

On the 29th of May I arranged an “emergency” call out to repair my boiler (all day slot). This was supposed to be free of charge, nevertheless I was charged £45(!). On the day the engineer was unable to repair it as some parts needed to be ordered. He deemed the boiler unsafe, switched it off, leaving me, my wife and 16-month-old baby without heating or hot water (!). I was promised a quick resolution. On 30th of May, 247 scheduled boiler repairs for the 4th of June (another all day slot!), without my approval. I had to reschedule for the 7th as I was unable to arrange a day off. As it was another all-day slot I had to arrange a full day off with my employer, which was difficult as I am a pharmacist working for a large company and finding a cover on such a short notice was challenging. However, with a little baby in the household, fixing the boiler was a high priority, which my employer fortunately acknowledged.

In the afternoon, the 7th of June, I received a call from claims department saying that the engineer won’t be attending my property as he doesn’t have tools to repair the boiler (they had a whole week to arrange!). Very unpleasant customer assistant Anrika informed me that the next earliest available day was Monday the 11th of June (!) (another all day slot) and she couldn’t do much about it. When I asked to speak to the manger I was told she was on her lunch but would ring me as soon as she was free. When the manager Cortney rang, she was equally unsupportive, couldn’t explain what happened and the only option she gave me was to reschedule for Monday the 11th. When I mentioned that I have a baby in the house and haven’t had hot water for a week she said, she knew all that but there was nothing she could do to fix the problem.
On the 8th of June I receive a phone call from Cortney “the manager”. She advised that there was a cancellation and she could schedule repairs for Sunday the 10th. As inconvenient as it was due to my wedding anniversary and previously made arrangement, having wellbeing of my child in mind I thanked Cortney and took the opportunity to finally sort out the issue. I had to call some of the weeding anniversary plans off too.
Saturday around 5.30pm I received a phone call form Amy from claims department. She announced that the engineer won’t be attending on Sunday. Apparently, there were no parts available to perform repairs. (after 10 days of waiting and assurance that all was in place!). Amy offered to reschedule for Monday the 11th. (obviously she hasn’t read my notes, which I deemed incompetent).

So, there we go, I have paid for the insurance whole year up front, plus £45 call out fee, plus £90 excess, plus £120 for parts (although I have been previously led to believe that parts were covered by the insurance), and still no heating nor hot water. Lots of phone calls, empty promises and empty conversations with incompetent members of 247 Home Rescue
Team and still no resolution. It has been two weeks already, we have been forced by 247 to live in these conditions. Our quality of life has been affected by actions of 247 Home Rescue. My poor son suffers from rhinitis now and I am sure it was caused by cold low temperature in the house and lack of hot water for daily hygiene. As a pharmacist I pride myself for delivery of great patient care, knowledge, professional advice and reliability. Due to my personal and work commitments I am unable to organise a day off for another month however at the same time my family can’t live without heating or hot water. I am highly disappointed from the service I have received. It is very upsetting how the company is treating its customers. But most of all, actions of 247 Home Rescue are putting at risk my baby’s health and wellbeing.

247homerescue

Dear Mikeyl

Thank you for your review. In order to ensure this matter is dealt with promptly and the areas of your complaints are investigated, please would you be kind enough to contact me via email at socialmedia@247homerescue.co.uk

Regards

Lauren 24/7 Home Rescue

username02

I used to work for 247 Home Rescue. They used to cold call people, many were on the Telephone Preference Service to avoid cold calls, pretending to be a price comparison company called Switch Saver UK who noticed people in their area were being overcharged for boiler cover, and whenever any sucker fell for it then we'd transfer them to a 247 Home Rescue closer, as 247 Home Rescue always were coincidentally the cheapest company Switch Saver UK could find. What do you say to that, Lauren?

molerat

On Rip Off Britain BBC1.

ddaddy

Just watching this now. They sound great don't they!

Just waiting for {text removed by MSE Forum Team}:
Thank you for your review BBC. In order to ensure this matter is dealt with promptly and the areas of your complaints are investigated, please would you be kind enough to contact me.

:rotfl:

Brent

A relative, recently widowed and not computer savvy has an account- (If you're watching 24/7 Rescue it's MS0211517). £9.60 a month. It was arranged over the phone, has no documents and has not signed a direct debit agreement. Called to arange boiler service and was told it would cost £60. Rep agreed to waive the charge on this occasion only. Man came to service boiler and said the panel was jammed so he couldn't remove it to do the job. He allegedly carried out a 'basic' service by looking at it. Confirmed with 24/7 that callouts impose a charge, including cost of parts. Asked what the £9.60 a month was for and got no answer, so went to the bank and cancelled the direct debit. She already received a text stating she should call them.