Help Help UKPS

DoaM

Simply searching the NEWBIES page (Ctrl F in your browser) for @b will quickly find the email addresses.

There is no complaint template as far as I am aware.

walabala

Is there any standard and robust wording you could recommend because I don't want to waffle If I write on my own and I would also like to quote any legislation relates to this matter.

Thanks

ManxRed

Dear Mr Clark,

Ref: [Name of PPC], PCN Ref XXXXXXX

I wish to register an official complaint regarding one of your members [Name of PPC], and their breach of the BPA Code of Practice. I sent an appeal to this company on 27th Dec 2014 (see attached).

Instead of considering this appeal and responding accordingly the company have instead appointed a debt collector to harrass me with letters demanding payment (see attached). This is a breach of clause 22.6 which states:

When you receive a challenge about the issue of a parking charge, you must stop work on processing the charge immediately. You must not increase the charge until you have replied to the challenge.

I understand that you cannot intervene on the cancellation or otherwise of this parking charge, however I would require you to investigate your member's breach of the code of practice, and if possible remind them of their responsibilities in dealing fairly with my challenge of the charge.

Yours,

XXX

walabala

Thanks alot.

walabala

Hi,

I have just received the email back from BPA that UKPS tried to contact me but could not reply me back because I didn't provide my address.

I replied back to them that I had provided them my address in the appeal letter. Also, if their debt collectors could send me the letter so why could not they reply me back for my appeal.

I have also provided my address to BPA to forwarde on to UKPS and now they are looking into my appeal.

I believe it will get rejected and I will receive POPLA ref number.

I will keep you guys posted once I have received the outcome.

Thanks

bod1467

Just to clarify something ... did you appeal (to UKPS) the windscreen ticket? Or did you wait for the notice to keeper through the post and THEN appeal?

If the latter then that is yet more rubbish spouted by UKPS ... of course they had your address, else how did they send a PCN through the post?

walabala

I appealed to UKPS the windscreen ticket.

Yes if they did not have my address how of the debt collector sent me letter ?

I am just just waiting to hear back from UKPS .

walabala

Hello experts,

I have just received UKPS letter and TNC debt collector letter.

UKPS letter is stating that they have reject my appeal based on
We as a company have a contractual agreement with the land owner or his/her agent where UK parking Solution supply and fit warning signs and as a company we have to be seen to enforce our warning signs.

They wrote other things too.. Also provided me with POPLA reference number.

Can anybody advise me what to do next >

Thanks

Redx

if you have a popla number , its obvious

you prepare a draft popla appeal from the examples in the link in post #3 of the NEWBIES sticky thread

you have already had 3 months to prepare this, ready for when you got a popla code

and you ignore DEBT COLLECTOR letters

enfield_freddy

walabala wrote: »

UKPS Coventry.

is it this one? http://ukparkingservices.net/about-us


if so they are IPC , not BPA


I cant see a UKPS Coventry listed with the BPA , however TNC debt collector appear to be BPA.