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John Lewis - Warranty on an Apple iPad when original receipt is lost.

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  • neilmcl wrote: »
    How many times does it have to be repeated - " the balance of probabilities ". A receipt on balance is good enough proof.

    Doesn't have to repeated, in fact it shouldn't have been said in the first place.

    I think you're really struggling to apply some consistent logic to this case.

    You said that there "is zero proof that the OP is the consumer" if he doesn't have the receipt yet you're talking about "balance of probabilities" - well, in the absence of a receipt, the balance of probabilities are still in the consumers favour in this case.

    If you're still having trouble understanding then PM me, really don't want to have to clog up this thread explaining simple logic to you.
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    So, apple have confirmed that the item is faulty.... have they confirmed it's an inherant fault though, as opposed to wear and tear (which would be covered by warranty, had OP a receipt)?

    As for how the apple store knew the exact date of sale and branch of sale.... it's mere guesswork. You can sell anything in a shop just by typing in the stock number, not even the bar code. It doesn't record the serial number or anything identifiable to that particular ipad.

    Op, when did JL say photocopies of the receipt aren't accepted? Because ive been advised by staff in my local branch to scan/photocopy the receipts to avoid having a useless receipt when the thermal paper fades.
  • I don't have a photocopy of the receipt. I was replying to one of the above posts who suggested I should have copied it. A manager at HQ stated that it had to be the original receipt because the people they deal with regarding 2nd year warranties will not accept it without the original one. This was also confirmed when I attended a John Lewis store.

    Apple given a report stating;
    -Customer updated software and the display became completely unusable.
    -Seen in store, restored the device and reinstalled software which had no effect on the device.
    ~Device in good condition, no customer misuse.
    -The best option is a full unit replacement as the device can't be repaired in store.

    Out of warranty, iPad 4th gen, purchased 03-Jan-13 with serial no and cost of replacing it at an Apple store.

    ……………Still looking for the receipt, got 7 days left!!!!
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    morv999 wrote: »
    I don't have a photocopy of the receipt. I was replying to one of the above posts who suggested I should have copied it.
    Actually, the suggestion was that this should be something you consider going forward. Is this something you might consider?
    morv999 wrote: »
    A manager at HQ stated that it had to be the original receipt because the people they deal with regarding 2nd year warranties will not accept it without the original one. This was also confirmed when I attended a John Lewis store.
    You still appear to be confusing seeking a remedy under the Sale of Goods Act and seeking one under the warranty.
    In post #3 you were advised that under the warranty they can specify terms that might insist on the original receipt.

    They have no right to insist on the original receipt for a SoGA claim.
    This has also been pointed out to you many times.

    This point is also made in MSE's Consumer Rights guide, where it says:
    Receipts are not essential to have (or give, although nearly all stores do), but proof of purchase - a cheque book stub, bank statement or credit card statement - usually is.

    Yet you are still stating:
    morv999 wrote: »
    The only downfall of that, JL are insisting on the Original receipt, copies are not proof of purchase.

    morv999 wrote: »
    ……………Still looking for the receipt, got 7 days left!!!!
    Good luck.

    Your alternative is to send a letter before action... as mentioned in post #13 and subsequently.
  • System
    System Posts: 178,349 Community Admin
    10,000 Posts Photogenic Name Dropper
    Surely the gaping hole is that the OP can not prove that they were the original purchaser as surely any contract as far as SOGA goes is between the original purchaser and the retailer.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • prowla
    prowla Posts: 13,998 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    !!!!!! wrote: »
    Surely the gaping hole is that the OP can not prove that they were the original purchaser as surely any contract as far as SOGA goes is between the original purchaser and the retailer.
    But they do have the date of sale, the fact that the OP has it, the OP's word (as a regular customer of that store), Apple's confirmation of the date, (potentially) when it was registered, presumably the fact that it isn't stolen (or reported as).

    Incidentally, I don't think JL's warranty states that it is limited to the original purchaser.
  • many thanks for the replies, I do understand the difference. I have 6 days to find the receipt for the warranty to go down that line or if that fails, I will go down the SOGA line.

    Since I started posting on several social media sites I have had contact from JL stating that they are looking into the finer details…………..
  • prowla
    prowla Posts: 13,998 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    morv999 wrote: »
    many thanks for the replies, I do understand the difference. I have 6 days to find the receipt for the warranty to go down that line or if that fails, I will go down the SOGA line.

    Since I started posting on several social media sites I have had contact from JL stating that they are looking into the finer details…………..
    That's good.

    Regarding the 6 days left, you've reported the issue within the time and are just attempting to deal with an administrative issue. it may be worth keeping that thought in reserve.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    !!!!!! wrote: »
    Surely the gaping hole is that the OP can not prove that they were the original purchaser as surely any contract as far as SOGA goes is between the original purchaser and the retailer.

    Even having a receipt doesnt prove you were the original purchaser. It just means that you likely are - on the balance of probability.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • john1
    john1 Posts: 433 Forumite
    Part of the Furniture 100 Posts
    Very similar discussion here

    Is there any requirement under English law to produce a receipt when returning damaged goods? Guardian Notes and Queries

    I like the neat response if a receipt is demanded: "..If my word is good enough for a court of law, it is certainly good enough for this shop...". :T
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