John Lewis - Warranty on an Apple iPad when original receipt is lost.

ThumbRemote

morv999 wrote: »

The only downfall of that, JL are insisting on the Original receipt, copies are not proof of purchase.

I've already told you what the solution is. The small claims court has a lower burden of proof than JL are requiring. Therefore go down that route.

ConsumerGuy0016

ThumbRemote wrote: »

I've already told you what the solution is. The small claims court has a lower burden of proof than JL are requiring. Therefore go down that route.

In full agreement with this post. Morv - just write a Letter Before Action stating all the particulars of your claim, and give John Lewis 14 days to respond to that.

I would suggest your 'claim' should be a full refund for the cost of the iPad as the retailer has provided you a faulty item (as agreed by the manufacturer) and has refused to honour the warranty to fix this problem or that they accept to fix the item.

If they don't, fill out a MCOL (Money Claim Online) - it'll cost you £35 (costs that will be recoverable if this ever goes to court, which it probably won't). Ask for some compensation for all the time you've wasted (maybe around £50 or so).

I am in little doubt that John Lewis will choose to settle this before it goes to court.

Stop wasting you time posting here trying to campaign for a revolution in how receipts are issued.

wealdroam

morv999 wrote: »

The only downfall of that, JL are insisting on the Original receipt, copies are not proof of purchase.

If that's your only problem with the 'scan all receipts' suggestion, then you have no problem.

A scanned copy of the original receipt would be perfectly acceptable as proof of purchase to a county court judge.

As you have been told, they work on the balance of probabilities.

Anyway, with the scanned copy you would be able to tell JL the exact date and time of the purchase and the receipt number.
I am pretty sure JL would offer no resistance to finding the purchase in their records if you supplied all that information.

prowla

I think JL are being rather weasley; they know the OP is the purchaser, Apple confirmed the date of purchase, and they are just hiding behind a piece of paper.

Mind you, I know someone else who bought a laptop there and it wouldn't power on when they got home and took it out of the box. She took it back and JL sent her off to take it to a repair shop. After a bit of hassle, they apologised and replaced it with a better model.

neilmcl

prowla wrote: »

I think JL are being rather weasley; they know the OP is the purchaser, Apple confirmed the date of purchase, and they are just hiding behind a piece of paper.t

Do they?

If that were the case then there should be no issue as this would be proof of purchase. The fact is all that is known for sure is this particular ipad was purchased from a JL store on a certain date. There is absolutely zero proof that the OP was the consumer and therefore JL can legitimately refuse to be bound by any legal obligation to them.

ConsumerGuy0016

neilmcl wrote: »

Do they?

If that were the case then there should be no issue as this would be proof of purchase. The fact is all that is known for sure is this particular ipad was purchased from a JL store on a certain date. There is absolutely zero proof that the OP was the consumer and therefore JL can legitimately refuse to be bound by any legal obligation to them.

So, given that the OP paid in cash, how on Earth does a receipt actually prove that the "OP was the consumer"?

You're making it sound like unless he provides hard evidence in the form of several independent witnesses who saw him purchase the iPad, or obtains CCTV footage of said event he'll have no leg to stand on.

Fact of the matter is, JL are being difficult, which is surprising as they're usually good at customer service.

ThumbRemote

neilmcl wrote: »

Do they?

If that were the case then there should be no issue as this would be proof of purchase. The fact is all that is known for sure is this particular ipad was purchased from a JL store on a certain date. There is absolutely zero proof that the OP was the consumer and therefore JL can legitimately refuse to be bound by any legal obligation to them.

Once again you misunderstand the basis of proof required.

neilmcl

ConsumerGuy0016 wrote: »

[/B]

So, given that the OP paid in cash, how on Earth does a receipt actually prove that the "OP was the consumer"?
.

How many times does it have to be repeated - " the balance of probabilities ". A receipt on balance is good enough proof.

neilmcl

ThumbRemote wrote: »

Once again you misunderstand the basis of proof required.

I do not, far from it!. Once again you fail to understand that the op has absolutely no proof, even on blalance, that they have a contract with the seller.

Have a good Xmas day all.

frugal_mike

There will probably be an abundance of evidence on the device about when the OP first started using it. That, coupled with the fact it was purchased from JL, should be enough evidence in the balance of probabilities (assuming the OP did actually enter their personal details near the time it was bought).

How easy it is to access that information is another matter though.