Carphone Warehouse

rhino1968

Oh Lord .... thanks mobile junkie ... I think I need to just breathe - am furious but there doesn't seem much hope - am more mad that Ive just taken out another contract with them - wish I hadn't now of course grrr!

rhino1968

I will ring trading standards tomorrow and see if they can help

ConsumerGuy0016

rhino1968 wrote: »

I will ring trading standards tomorrow and see if they can help

If you're looking for an urgent solution to your problems, issuing a Letter Before Action might be the best shout.

From what it sounds like, you've attempted to mediate with both CPW and Samsung, and the situation has reached somewhat of a deadlock.

Do you have it in writing that CPW admit to breaking the seal when they first attempted to repair the item, thereby voiding the warranty?

Whilst I think that the Ombudsman route may well be a valid route, you'll be waiting a minimum of 8 weeks to hear anything (from personal experience). At least with a Letter Before Action, and then a small claims court filing you'll get the ball rolling faster.

mobilejunkie

I doubt it. I've never found them useful about anything.

You could sue. It sounds like you can prove the repair dates and it would come down to who the judge believes as far as any interim repair elsewhere is concerned. It only requires more than 50% in your favour as far as the case is concerned and it is quite likely CPW would settle before it got to court. However, it's not watertight and not cost free unless you win. It would be worth sending a convincing Letter Before Legal Proceedings with a deadline for them to agree to repair or replace the tablet properly and a statement of the action and claim you will make if they don't. There's no cost to that stage and you don't have to follow it through if they do nothing.

You should address it to CPW head office with that heading. There is guidance on the wording. You could look at:-

https://www.moneyclaim.gov.uk/web/mcol/welcome

I have isssued LBA's a few times and achieved the desired result (albeit with an airtight case) and my friends have got as far as suing more than once - again, they never got to court and won.

rhino1968

Thanks guys .... yes I do have repair details but nothing in writing to say they broke the seals ... they are saying they didnt break the seals and this is the issue. I will definitely look at writing those letters - I think I need to take a couple of days off over the christmas period or it will ruin my christmas with my family as I am so stressed about it ... will return to battle after boxing day ... and thanks again for that advise