Co-Op

CathG78

Hi,
Quick question please. I bought a bottle of bleach from the co-op a couple of weeks ago. The shop assistant packed my bags (just a corner street co-op), but when I got home, I carried my bags from the car through the house to the kitchen and my 3 year old helped me unpack. When I looked, the bottle of bleach had leaked all over my shopping, leaked through the holes of the carrier bag through the house, all over my son's clothing, and then on my jeans when I took it off him. Luckily, my house is mainly wood flooring except for a huge rug in the kitchen, which is now stained, as well and my and my son's clothes.

I complained to the co-op and they said they'd get back to me. Two weeks later, I have antoher email asking me for the barcode and asking again what had happened. I feel daft for requesting compensation for the bleached stuff (more the rug than the clothes), but can I request that they replace it (I haven't yet, just told them what happened).

room512

My mum had the same happen with Sainsburys and they paid for her kitchen floor to be cleaned (as it had marked the tiles) and replaced all clothing that was affected, all without her making a big fuss.

McKneff

Yes, I would have thought that you could request comepensation for anything that was damaged,


Save all your correspondence.

visidigi

The problem you have here is proving when the bottle was damaged. If they packed it and it didn't leak in store then the damage occured when it was in your possession. Proving who's responsible for that could be very difficult indeed.

powerful_Rogue

CathG78 wrote: »

Hi,
I carried my bags from the car through the house to the kitchen and my 3 year old helped me unpack. When I looked, the bottle of bleach had leaked all over my shopping, leaked through the holes of the carrier bag through the house,

No leakage in the car?

Blackbeard_of_Perranporth

Please, children are involved. Think before responding.

BoP will now interrupt for the sake of doing so.

OP, did a shop at the CoOp, and bought a chlorine based product. This was bagged by the Shop Assistant. OP then travelled a fair distance to their home, and here is where a child, aged 3, helped unpack the shopping. Miraculously, OP changed into a new, expensive luxury pure silk dress, worth lots of money, and the chlorine based product exploded with such force, it damaged the dress beyond disbelief.

It is thought the child is safe, though there is no chlorine based bleaching apparent in the road vehicle used between the CoOp and the house.

BoP advises that when carrying liquids, suitable containers should be used. And to avoid cross contamination when carting loads home from the CoOp, an expensive place to do so at that, one should always bag their own stuff responsibly.

JethroUK

CathG78 wrote: »

Hi,
Quick question please. I bought a bottle of bleach from the co-op a couple of weeks ago. The shop assistant packed my bags (just a corner street co-op), but when I got home, I carried my bags from the car through the house to the kitchen and my 3 year old helped me unpack. When I looked, the bottle of bleach had leaked all over my shopping, leaked through the holes of the carrier bag through the house, all over my son's clothing, and then on my jeans when I took it off him. Luckily, my house is mainly wood flooring except for a huge rug in the kitchen, which is now stained, as well and my and my son's clothes.

I complained to the co-op and they said they'd get back to me. Two weeks later, I have antoher email asking me for the barcode and asking again what had happened. I feel daft for requesting compensation for the bleached stuff (more the rug than the clothes), but can I request that they replace it (I haven't yet, just told them what happened).

They are first trying to establish liability (which is why you need to make sure you explain these were packed by the assistant)

After they establish whether they are liable, only THEN will they want to establish "damages" - thats when they will need to know what was riuned and how much to replace

Personally i would take photos of everything now and go about replacing them

A/ To get you life back to normal asap
B/ So you have actual receipts to establish exact cost of the damages in proper £'s and pence, and this is what you need to claim

JethroUK

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CathG78

Thank you for your replies.

The lid wasn't just loose or not fastened properly, it was faulty. So even when the lid was closed tight, it still leaked (and if you squeezed the bottle, it would come pouring out). I did take photographs of the damage, and the bottle itself. These were forwarded via email to the customer services the same day when they asked me to.

There was no damage to the car.

Blackbeard of Perranporth, not entirely sure of the point of your post, whether to demonstrate your lack of understanding or simply trying to be humourous. I have to say, I didn't 'get it'. I'm not sure where silk dresses come into play but if that's part of your imagination then so be it. And yes, while I appreciate the whole 'pack your own bags' suggestion, it isn't always possible and even if I had, I wouldn't have noticed the damage either. So, instead of the interrupting for the sake of doing so, as you don't actually offer any viable words of wisdom, or even much that makes sense above your own self-importance, I would prefer it if you didn't.

hgotsparkle

I seem to think that as there was no damage to the car, it might be difficult to prove that it was down to it being faulty or to do with the way the sales assistant packed the bag, but I could be wrong.

powerful_Rogue

CathG78 wrote: »

There was no damage to the car.

Well to me that shows that the damage was caused after you took the bottle out of the car. Especially as you originally said

CathG78 wrote: »

When I looked, the bottle of bleach had leaked all over my shopping, leaked through the holes of the carrier bag through the house, all over my son's clothing, and then on my jeans when I took it off him. Luckily, my house is mainly wood flooring except for a huge rug in the kitchen, which is now stained, as well and my and my son's clothes.