Our stock used, whilst our unit was CLOSED.

paddyrg

PS - make sure you no longer deal with several 'junior managers', have one specific named contact who will be responsible for all future business. Also, no matter how unprofessional they are, always be professional and turn up when agreed - it is what gives you the high ground and keeps you visible. Visible people are much harder to ignore!

DKLS

One of the most important lessons I have ever learnt in business is when to turn down business, some of it just isn't worth the hassle.

Mistral001

DKLS wrote: »

One of the most important lessons I have ever learnt in business is when to turn down business, some of it just isn't worth the hassle.

I would second that. Has to be done so as not to cause offense, but it can be done.