Advice on npower not meeting Ombudsman's deadline

nPower

Kookie_44 wrote: »

Both I and npower agreed to the Ombudsman's Final Decision and npower was given 28 days to contact me with their remedy (in this case, a letter of apology and a repayment plan, taking into account my ability to pay). This they have not done. Does this mean the case can be dismissed and I do not have to pay the amount I owe to npower now. Thanks for any advice you can give me.

Hello Kookie_44,

Thank you for your post.

I'm sorry to hear that you havn't received a response from us inline with the Ombudsman final remedy. Please contact us using the contact information on our profile page and we'll pass this onto our Ombudsman team to review this for you and arrange for a response to be issued.

Regards
Steve

ExtraMask

So he/she has to contact you guys to chase up the fact you've not upheld the agreement reached through the Ombudsman? That sounds about right for npower.

cing0

I'd be tempted to pester the ombudsman. When they refuse to enforce or update you regularly with progress (once every 2 weeks) complain using https://www.ombudsman-services.org/service-standards.html
Once the complaints process is completed and the ombudsman has compensated you, take up npower Steves offer.

HUMBUG

My experience with NPOWER, Ofgem and Ombudsman (who are bedmates with the energy companies) are that they are totally and utterly incompetent and dishonest. The Ombudsman tries their best to offer only a certain level of compensation (obviously a secret cabal with their masters) for all the wasted hours you spend sorting their issues (giving some big fib that they can only offer £150 max). When I complained to Ofgem about this , they said the Ombudsman was not telling me the truth and that the max level of compensation was £10,000. I sent an email to NPOWER and their CEO Paul Massara saying I was going to charge them £50 per hour of my wasted time. Its now 50+ hours in total after they keep billing me for my neighbours electricity for over a year ( third time this has happened with NPOWER + once by Scottish Power). Basically, energy companies cannot handle switches for people in flats or maisonettes . They keep getting the electricity meters and supply lines mixed up from the info they extract from the ECOES database. If you find that you are having to do the running around , send a letter to your local MP and ask him/her to send it to the Energy Secretary. Then request compensation for every hour you've had to waste.

chanz4

I bet he wet himself laughing