Praise for Amazon and Yodel

MissBx

I ordered an item tuesday from amazon, due for delivery wednesday with one day delivery. Ive still not had my item and have been told numerous times by yodel and amazon that it will be delivered the next day but its still not here.

Morglin

Have ordered loads of stuff from Anazon, and have been really impressed at Yodel's quick delivery.

Full marks to both of them.

Also, full marks to Anazon Customer Service - my Kindle Fire collapsed and died for some reason, when they sent their automatic update, and as it was 11 months old, I expected some sort of tussle with them, over sorting it out.

Not a bit of it - they immediately said they would send me the latest Fire version, better than my original, with no charge, which arrived next day, and just asked me to return my broken one, which I have.

Lin

teamshepherd

Glad you had better experiences with Yodel than I. Quite literally every item I've had delivered by Yodel has either come late or not at all.

The most recent being a 16kg Kettlebell which was ordered on the 19th, just in time for X-mas, firstly being sent the wrong way up the country, then being sent to another depot that isn't even remotely closer to my destination, but now, according to the tracking, has sat at said depot since the 23rd and not moved since.

I wish my experience was better but at this point I'd say picking the item up from Amazon myself would be easier than letting that joke of a company be left to deliver it.

London50

Ordered from Amazon 1.06 PM 27/12/2014 free delivery, Parcel delivered today 4.30 PM. IMO cannot fault Amazon delivery in any way, I just feel sorry for the hard pressed couriers that {for my parcel} was collected from the depot at 7.05 AM on a Sunday.

zappster

Only had one problem, with a Hermes delivery from Hotel Chocolat. Paid extra for Saturday delivery, the item wasn't delivered until the following Monday. Asked Hotel Chocolat for the quid extra back that we'd paid for a Saturday delivery ... they refused, citing that Lanarkshire "is a remote location and that Saturday deliveries aren't available".

Lanarkshire remote ? C'mon.

bluebeary

had fantastic delivery service and customer service from amazon, yodel and hermes this year, even with things that appeared to predict delivery after Christmas due to lateness of ordering arrived before Christmas, well done to all three

Feral_Moon

Poppie68 wrote: »

I'm with you, I have had 27 parcels delivered in the last month the majority of them by Yodel and Hermes and all be fast and efficient... well exception of one that for some reason the driver put over the back wall without knocking, no harm done though...


Edit: just answered the door for a parcel ordered yesterday from Miss Selfridges...great service.

Perhaps you should be grateful that they even left it for you. They could well have taken it back to the depot and not attempted redelivery again until after Xmas. With such a high volume of parcels to deliver in the run up to Xmas couriers can't be doing with having to take parcels away again just because people can't be bothered to be there to accept delivery or leave clear instructions as to where it can safely be left. There just isn't room on the vehicles to carry excess baggage at peak delivery times.