VirginMedia extends support via Newsgroups to xNTL customers

edited 30 November -1 at 1:00AM in Broadband & Internet Access
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edited 30 November -1 at 1:00AM in Broadband & Internet Access
Blueyonder / Telewest have provided support for their customers of their various services via news groups for several years, they are very good and you usually get a response within a few minutes, saves phoning up or trying to send a webform. They are now extending that support to include xNTL customers.

If you haven't used newsgroups before, see the help section of the VirginMedia website for set-up instructions.

Posted in the Virgin Media Newsgroups:


Dear All,

I am pleased to be able to announce that full newsgroup support for
all cable customers will be available from from next Monday, July 30.

The e-contact Technical Support team based in Liverpool offer
technical support from 0800-2200, 7 days a week.

From next Monday, the following newsgroups will be created and will
available for customers who need assistance with any problems:

* virginmedia.support.broadband.cable
* virginmedia.support.dialup
* virginmedia.support.e-mail
* virginmedia.support.pcguard
* virginmedia.support.telephony
* virginmedia.support.tv
* virginmedia.support.usenet
* virginmedia.support.webspace

For those customers who use the blueyonder news servers, the following
newsgroups will close at the same time, and a message will be posted
in them to suggest to any posters that they may want to visit the new
virginmedia.support.* newsgroups:

* blueyonder.support.access.dialup
* blueyonder.support.access.hi-speed
* blueyonder.support.digitaltv
* blueyonder.support.mail
* blueyonder.support.pcguard
* blyeyonder.support.pwp
* blueyonder.support.telephony
* blueyonder.support.usenet

These groups will be deleted a week after their closure.

At this point we won't yet be offering support via the newsgroups for
ADSL customers, although this will be discussed further and may be
offered at a later date.

The e-contact team are now working on some of the additional systems
and tools that they have not had access to previously, so we would
like to ask you to bear with the team as they familiarise themselves
with these.

If you are posting any requests for help in the support groups, please
try to provide as much information as is possible to enable the
support team to be able to help you as quickly as they can.

We shall update the newsgroup FAQ and the help pages on the website
as soon as possible.

Many thanks




Alex

--

Alex Brown
Senior Product Manager
Product Management, Virgin Media
It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
(OK my English isn't great, the sciences, maths & IT are my strong points!)
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