Wrong bed - compensation?

GMona

Hi everyone,

I'm new to the forum but wanted to get some advice.

We bought a bed mid-November along with some other furniture coming to a total of £1,000.

We paid £40 for delivery and were told the lorry would be the size of a bin truck - we knew this would be fine as bin trucks come up our road every week. However when it came to the delivery day, the driver refused to come down the road saying he couldn't fit his wagon down. We tried to re-arrange delivery and despite the slightly off-ish customer service person, we managed to re-arrange for last Friday.

The delivery man turned up and brought in the rest of the furniture but when it came to the bed, I noticed when they were bringing it in that it wasn't the bed we bought! I called the store while the delivery guys were there and they had no idea what had happened so told us to keep the wrong bed in the interim to use until they could locate the right one.

Last night they finally managed to locate our bed at another customer's house. Apparently it hasn't been put up or used (we will never know if that's true) and the store is trying to arrange swapping the two over.

I said I'd prefer a new one as I don't know where that bed has been and who it's been used by but there are unfortunately no more in stock as it was in the sale. They have said that instead they can offer a £50 refund - I said the bed has gone down by £20 since we bought it so they are currently looking in to whether they can offer a £70 refund.

Would you be happy with this? Essentially we will be getting back our delivery charge plus £30 but I still feel uncomfortable about our bed not being brand spanking new and all the inconvenience in between.

It would be great to hear your thoughts!
G

AJXX

Take what they've offered you and move on as their offer is more than reasonable. You don't get compo for what is at best a very minor inconvenience so don't even bother going down that route.

peachyprice

Slightly paranoid to think that they have used the bed and are lying about it and are going to be able to disassemble it, repackage it and make it look like new.

tyrrelli

I ordered a brand new bedframe and mattress from Bensons for beds on 22nd March and was given the order information when I left the store, delivery occured on 13th April and I discovered they had delivered me the wrong mattres, contacted customer services who advised me that my original ordered had been cancelled by the store on the same day I placed my order and was re-ordered that same day but with the wrong mattress! This was never comminicated with me, the store have now re-ordered the mattress I had originally chosen but it will take 3 weeks to arrive and I asked about compensation for the major inconvenience this is causing and was told that until I accept delivery of the new mattress they cannot offer me compensation, is this normal?

unholyangel

tyrrelli wrote: »

I ordered a brand new bedframe and mattress from Bensons for beds on 22nd March and was given the order information when I left the store, delivery occured on 13th April and I discovered they had delivered me the wrong mattres, contacted customer services who advised me that my original ordered had been cancelled by the store on the same day I placed my order and was re-ordered that same day but with the wrong mattress! This was never comminicated with me, the store have now re-ordered the mattress I had originally chosen but it will take 3 weeks to arrive and I asked about compensation for the major inconvenience this is causing and was told that until I accept delivery of the new mattress they cannot offer me compensation, is this normal?

They don't have to offer anything unless you have actually suffered some sort of financial loss due to their breach. Theres no entitlement to anything for inconvenience - the few times they courts have awarded amounts for inconvenience, it has been years of significant inconvenience for a paltry amount. Which brings me to my next point.

This also might sound a bit blunt but well.....I'm unsure why you think having a wrong item delivered is a major inconvenience. Unless you've been premature in disposing of your old bed before the new one arrived?

Hermione_Granger

unholyangel wrote: »

I'm unsure why you think having a wrong item delivered is a major inconvenience. Unless you've been premature in disposing of your old bed before the new one arrived?

For many people, keeping hold of an old bed until the new one has been delivered isn't an option unless the company who carry out the delivery will also take the old one at the same time (and after having to wait whilst the new bed is assembled if required and inspected.)

I currently have a spare bedroom where an old bed could be stored but this isn't the case for everyone and those with no spare rooms or limited space in the rooms they have may have to get rid of the old before the new is delivered.

unholyangel

Hermione_Granger wrote: »

For many people, keeping hold of an old bed until the new one has been delivered isn't an option unless the company who carry out the delivery will also take the old one at the same time (and after having to wait whilst the new bed is assembled if required and inspected.)

I currently have a spare bedroom where an old bed could be stored but this isn't the case for everyone and those with no spare rooms or limited space in the rooms they have may have to get rid of the old before the new is delivered.

I wasnt talking about keeping it for days or weeks after delivery!

Even just keeping the mattress indoors and putting the rest in the car/out back ready to be taken to the dump. That way its out the road of the new one but still there in case delivery is delayed/put off/wrong bed delivered/faulty bed delivered etc.


I wasnt saying it wasnt an inconvenience.....just that its not a major one. But then perhaps I've just been unlucky enough in life to know theres a big difference between inconvenience and major inconvenience.