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MSE guide discussion: Parcel delivery rights
edited 11 August 2021 at 12:52PM in Consumer rights
21 replies 4.1K views
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I have provided this information to Sports Direct who still claim there is nothing they can do as they've not received the parcel.
The parcel, valued at £140, was insured with Hermes, but they say that Sports Direct should pay me the refund due and then claim from them if they're not happy. Any ideas?
What were your T&Cs with your customer? Did you give a guaranteed delivery date or an estimate? This will determine whether you're obliged to give a refund of the delivery charge. (Whether you wish to do so for good customer relations is another matter).
Whether you're able to get a refund from the courier - only you can tell us ... we've no idea of their T&Cs in their delivery contract with you.
I hope this message finds you well.
I wanted to ask a question in relation to the delivery of a pallet across from the UK to Italy.
When bought I chose the pickup date and the delivery was told that was going to be by the 20/08.
The tracking system still says it will be delivered no later than the 20/08.
I've had a phone call yesterday with National Pallet (the broker who is using palletforce, who is then relying on a local company to complete the delivery - I've been in contact with all the three..) they confirmed the delivery was going to happen today.
Today I have then called and asked to have the name of the local courier to check the delivery times and state. Long story short, the pallet hasn't yet reached the local hub and they're not yet sure when that will happen. What is sure, is that quite likely it'll be delivered next week at some point, unless it gets lost, of course.
Whilst it's not a matter of life or death, I have personal goods that I need for my work and this is causing unnecessary delays and headaches.
Do I have any grounds to ask at least for a partial refund on the service, given it's not been delivering by today as promised?
I appreciate once the delivery will happen they will have fulfilled their duty, though if I knew they were going to take longer than promised I'd have used someone else.
Thank you very much,