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Carphone Warehouse Returns

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Comments

  • gycraig_2
    gycraig_2 Posts: 533 Forumite
    As a former employemployee it's two weeks at the longest if it's gonna take more they send a refurbished or new one back in its place

    Get it sent away it will definitely be less than two weeks. No chance of them straight exchanging in store I tried for several customers
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    He would lose. They haven't refused to repair it; he has chosen not to let them.
  • gycraig_2
    gycraig_2 Posts: 533 Forumite
    PlymouthMaid wrote: »
    Every time he contacts them they make a ton of promises about a new phone coming in next week. A couple of times they have tried to fob him off with some rubbishy thing and then more promises. I suppose trading standards is who you moan too but I suspect they will get away with it because of the wording of contracts as the phone is not actually paid for I suppose as it is 'given' with the monthly contract.

    What phone is it ? Just get it sent away and you have a new one within two weeks :S
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    mobilejunkie wrote: »
    He would lose. They haven't refused to repair it; he has chosen not to let them.
    That would be true, he would lose if he refused a repair but if they have promised a replacement and are stalling it would be in his favour.
    It's not just about the money
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Silk wrote: »
    That would be true, he would lose if he refused a repair but if they have promised a replacement and are stalling it would be in his favour.

    He doesn't say they have. They offered a repair and he's looking for a refund or credit instead.
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    mobilejunkie wrote: »
    He doesn't say they have. They offered a repair and he's looking for a refund or credit instead.
    Yes the OP said that which is why I said it had to be sent back, I think you are confusing my reply to PlymouthMaid and PlymouthMaid doesn't say her partner refused a repair
    It's not just about the money
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Crossed wires then!
This discussion has been closed.
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