Talktalk hell!!!!!!!

Mccarts6

Can someone tell me what the quickest way to get a complaint to the CEO's office at talktalk. I had a complaint opened on various dates but they kept getting closed.

My main issue with talktalk is that I have been lied to at various points.

When I upgraded from fibre medium to fiber large I was advised at the point of purchase that I would get 70mb down and 19mb up. Fault was raised on Sunday 26th October as my speeds were of half this figure. Openreach engineer visited on 20th November he advised that the speed I was getting of 35-45 was correct. I sent a complaint on the 21st of November as I had been mis sold a product which I received a call on the 22nd November from about the complaint then cold transferred over to the faults department. The fault advisor said that I should be getting 62mb-69mb and that I should get an update within 24-48 hours.

On the 24th November advising that the issue should be resolved, I done a speed check and it was still at the same speeds as before, talktalk would investigate and get back to me.. Days went by and after chasing talktalk on the 27th November and 2nd of December I got a text from talktalk later on the 2nd saying that the fault had been fixed to which I text back saying not fixed then I got another text asking me to give talktalk a call. When I called that fault advisor/manager/escalation manager whichever job title they wanted to use advised that I should get 35-60mb.

Not being happy that I had been lied to numerous time by talktalk I asked for the complaint to be escalated as I had been mis sold a product. I then got a call on the 9th December from an escalation manager who was going to escalate this further as i asked for it to be escalated to the CEO's office, he said that I should get a call within a couple of days from the validation team. No call had been received until yesterday 14th December when we asked for a call back after 6.30pm. No call had been received last night so we called them this afternoon and was advised that the escalation had been closed as talktalk tried and failed to contact us. The only time where talktalk had contacted us was when they hung up on us. I have been told that another complaint has been raised.

Now I'm fed up with talktalk and just i'm hating every minute with this company.

poppasmurf_bewdley

Try:

[Removed by Forum Team]

She is the TT CEO.

See the thread I started earlier this year, especially post #16:

https://forums.moneysavingexpert.com/discussion/4959296

Jemma-T

And what speeds were you getting on the standard fibre?

I'm not sure if you're complaining about something you thought you'd get (did you check with other suppliers' estimates?) or the fact TalkTalk are crap at dealing with complaints -like most companies.

I'm not sure how you'll resolve this so be clear what you want from them (they can't give you more speed if it's not there to begin with).

JJ_Egan

Mccarts6 wrote: »

When I upgraded from fibre medium to fiber large I was advised at the point of purchase that I would get 70mb down and 19mb up.


>> That would be up to those speeds quoted .

Have TT or BT OR said why you can not get higher speeds ??

rwalton159

Why did the forum team remove the CEO's details. They are available via Google and are not private.