Contact number for EE orders?

Crispy_Ambulance

Does anybody here have a contact number for chasing up phone orders? I ordered a phone for my son's Christmas present from the EE shop 2 weeks ago and the confirmation said delivery to the EE shop in 1 day. I've since had one email that said basically "there is a delay, don't contact us" and gave me a useless link that has no information about timescales but lots of people posting complaints.

I've tried ringing customer services from my phone (150) but nobody has a clue about chasing up orders and I generally get cut off after they try to transfer me. The EE shop has the phones in stock but refused to give me one, even though I have paid for it. They told me I could have one if I paid again :eek: which makes no sense.

I really need to either find out when the phone will be in stock or just cancel and get it from elsewhere but I have no means of contacting the orders department to get a straight answer. The EE shop were very unhelpful and wouldn't chase the order for me.

Does anybody have contact details for EE website orders?

Cuilean

As a departing EE customer, you have my sympathy. Their telephone staff aren't especially helpful. I've had some success by posting on their Facebook page/messaging them via their Facebook page. You could try that?

d123

Try these:

07953 966 250, options 2>1>4 (options could have changed, so listen to the instructions).

If that doesn't work, try 0800 0790 530

silvercar

Try using their website and accessing online chat, I found them helpful.

Otherwise you could try tweeting them. Make sure you "follow" them first so that they can DM (direct message) you in response.