How are Tesco vouchers stolen when there is no on line account?

Helix

ambler wrote: »

This is just an update, I am still waiting for a copy of the till receipt that Tesco says was issued to me when the vouchers were spent.

Tesco tell me that a duplicate Clubcard has never been issued to anyone and that there is no on line account associated with the card. My email address was only given with my card application some years ago.

The mystery deepens!!!

Thanks

Ambler

The Clubcard is just a barcode, its easy to copy. There are apps for Smartphones which will generate a virtual clubcard for you using your Clubcard number. So they wouldn't have needed to order a new physical card.

no1catman

geordie_joe wrote: »

No you don't, I've just tried it and anyone who has an account can try theirs. Once into your tesco account (email and password only needed) you are only asked for 3 digits from your cc number.



Yes, but that is after you have confirmed your details in 'My Clubcard Account' first

You do not need a name or postcode.



Yes, when you initially log on for MCA - remember the scenario here is someone whose found a card, or post gone to wrong address.

Not if you changed the address while in the account and before you ordered a new one.
There is an option to edit your personal details, including your address. I used it when I moved home and it was very simply, just enter a new address and save the details. No questions are asked and no verification is done.


No need for 'verification' you did that when you registered first of all for MCA, and secondly with the three digits.


So what you are saying is anyone can use anyone elses club card? All you need are their cc number and you can link it to your account and use any vouchers for that card.
Seriously, you can just take another persons club card, or give some else your card? (The online use of it, not physically giving them the card).

It is not just an email address though, is it? It's an email address linked to an online account belonging to someone else. It's not a case of linking an email address to a card, it's linking the account for that email address to a card.

I think your post is just a poor attempt at defending tesco and trying to blame the account holder for their vouchers being stolen.

Unfortunately you have done far more harm than good. If you have the nerve to answer this post please answer the following question.

Can you just take someone elses club card and use it as your own just by knowing their email address. Or can you really allow someone else you use your club card by giving them the number and them linking the card to their account. Thereby having one card linked, and used by two different people with two different accounts?

If either of these are true, then why, when vouchers are reported stolen don't Tesco just tell the person that the vouchers were used by the person who owns the other account the card is linked to?

Case 1 - Lady would like to treat her grandchildren to cinema tokens, by using her vouchers, but she does not have access to the internet, she asks her son to help. He sets up a separate email address for her and helps her gain access to MCA (with the card-holder providing the details). She's now able to 'Boost' her vouchers into Cinema tokens. But any orders done on Direct will show vouchers available.


Case 2 - AMBLER - please take note this could apply to you - Tesco do from time to time send out Re-print vouchers. These are not new vouchers, there are copies of old ones - same code and date - just in case the original ones have been lost.
You said in your first post, that it was your local store that you normally use, and that you still have the voucher.
Yet, it may be that a re-print voucher was used, that's why you can't now use the old one!?

geordie_joe

no1catman wrote: »

Case 1 - Lady would like to treat her grandchildren to cinema tokens, by using her vouchers, but she does not have access to the internet, she asks her son to help. He sets up a separate email address for her and helps her gain access to MCA (with the card-holder providing the details). She's now able to 'Boost' her vouchers into Cinema tokens. But any orders done on Direct will show vouchers available.

He would not just have to create an email address for her, he would have to create a tesco account for her to. That account would be hers, she would know she had used the vouchers and would not try to use them again, or claim they have been stolen.

no1catman wrote: »

Case 2 - AMBLER - please take note this could apply to you - Tesco do from time to time send out Re-print vouchers. These are not new vouchers, there are copies of old ones - same code and date - just in case the original ones have been lost.

I throw most of my vouchers away and never use them. Mainly because they are for items that I never buy and would not buy just because of the voucher. Or for items I bought some time ago using a manufacturers voucher that made the product either free or almost free.

They have never resent any vouchers. And I really can't see tesco post anyone vouchers and then posting them again just in case they were not received the first time.

I think stolen vouchers are more to do with tesco system being hacked and thousands details being posted on a web site. After all, just because someone posts a couple of thousand account details on a web site it doesn't mean they are the only details they have. They may have many more and just posted a few to show potential buyers that they had genuine account details.

ambler

Tesco promised to email me a copy of the receipt used when my vouchers were used but I have got nothing so far. Luckily I have the name and id number of the person I am dealing with.

The losses to individuals are not sufficient to take any action but I was thinking that if enough of us got together we might be able to bring a Class Action against Tesco for not safeguarding the cash value?

Does anyone have thoughts on that suggestion?

Thanks

ambler

Helix

ambler wrote: »

Tesco promised to email me a copy of the receipt used when my vouchers were used but I have got nothing so far. Luckily I have the name and id number of the person I am dealing with.

The losses to individuals are not sufficient to take any action but I was thinking that if enough of us got together we might be able to bring a Class Action against Tesco for not safeguarding the cash value?

Does anyone have thoughts on that suggestion?

Thanks

ambler

Well we live in the UK and Class Actions aren't really a thing here. You can do it but its not as easy as in the US.

no1catman

geordie_joe wrote: »

He would not just have to create an email address for her, he would have to create a tesco account for her to. That account would be hers, she would know she had used the vouchers and would not try to use them again, or claim they have been stolen.


I throw most of my vouchers away and never use them. Mainly because they are for items that I never buy and would not buy just because of the voucher. Or for items I bought some time ago using a manufacturers voucher that made the product either free or almost free.

They have never resent any vouchers. And I really can't see tesco post anyone vouchers and then posting them again just in case they were not received the first time.

I think stolen vouchers are more to do with tesco system being hacked and thousands details being posted on a web site. After all, just because someone posts a couple of thousand account details on a web site it doesn't mean they are the only details they have. They may have many more and just posted a few to show potential buyers that they had genuine account details.

Oh dear, on the one hand you're complained of your vouchers being used elsewhere, on the other you are say you don't keep them you throw them away! Though from the description you seem to be confused between 'vouchers' and 'coupons'.
And judging by that confusion, I'm not sure if you would notice any re-print vouchers.
Just because 'you can't see' doesn't mean it doesn't happen - it does.


Look forward to you posting details of this website where all the voucher details are.

ambler

Correction to previous post:

for "Class Action" read "Joint Action".

Thanks

ambler

ambler

UPDATE

It is possible for Tesco to avoid any action against them with the "get out" clause in their Terms and Conditions"

The vouchers can be cancelled "where there is reasonable belief of:
any abuse or attempted abuse of the scheme;"

It is very easy for them to claim "reasonable belief" so the Clubcard scheme is in fact without any value.

This means that it is far better to shop elsewhere, which I and many others will now do.

ambler

loadsacash

We have just found that hubbie has lost £79.00 worth of Clubcard vouchers - it says on his statement that he used them with Tesco Direct on 4th February - although he has nothing showing on his online Tesco Direct account!

He has changed his password and contacted customer services who have told him that they will put his points onto his next statement.

What makes me wonder is that if it is not on his Tesco Direct account, it must have been ordered on somebody else's account - and I thought that the vouchers were not transferable

geordie_joe

Didn't see this post until now.

no1catman wrote: »

Oh dear, on the one hand you're complained of your vouchers being used elsewhere,

NO, I have never complained that my vouchers have been used elsewhere. Never had my vouchers used elsewhere! I think you are confusing me with the OP.

no1catman wrote: »

on the other you are say you don't keep them you throw them away!

Yes, I said that. You have taken two different things that two different people have said and thought one person said them both!

no1catman wrote: »

Though from the description you seem to be confused between 'vouchers' and 'coupons'.

Nope, not at all, you are confusing me with someone else. The op states "vouchers" in the title and in the first post, I continued to use that word.

no1catman wrote: »

And judging by that confusion, I'm not sure if you would notice any re-print vouchers.

Oh I would, unlike you I can read the screen and understand it. I don't get confused about who said what and who I am talking to.

no1catman wrote: »

Just because 'you can't see' doesn't mean it doesn't happen - it does.

Exactly, just because YOU can't see vouchers being stolen it doesn't mean it doesn't happen.

no1catman wrote: »

Look forward to you posting details of this website where all the voucher details are.

I can't do that as I don't know the web site details, Tesco didn't giver the web address of the site, for obvious reasons!

Tesco has shut down more than 2,000 user accounts for its online shopping site after a cache of e-mail addresses, passwords and voucher balances were dumped online.

And if you notice, Tesco use the word "vouchers" so what on earth are you talking about people getting confused with coupons for? A search of this thread shows the only use of the word "coupon" is in your post, nobody else has used it in this thread.

I know you are confused about who you are talking to, and now it seems you are making up things to try and make someone look confused. Unfortunately I don't know who that someone is, because I haven't been able to work out who you think you are talking to.