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How long are phones meant to last after claiming on insurance?

LplateSaver
LplateSaver Posts: 351 Forumite
in Mobiles
Lost phone 6 months ago. Paid £100 excess and recieved a replacement through tsb/lifestyle group insurance. The replacement phone has now stopped being able to make/receive calls.

Comments

  • d70cw6
    d70cw6 Posts: 784 Forumite
    why on earth would you insure your phone...

    anyhoo: have you told your insurer their phone doesnt work?
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Have you checked it's not the sim card ?


    Depending on where they sourced the phone from it may be blocked ?
    It's not just about the money
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    d70cw6 wrote: »
    why on earth would you insure your phone...
    Is it a rhetoric question?
  • d70cw6
    d70cw6 Posts: 784 Forumite
    grumbler wrote: »
    Is it a rhetoric question?

    yes, you're not allowed to answer it.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    LplateSaver wrote: »
    How long are phones meant to last after claiming on insurance?
    Check your policy. If it doesn't say anything, I'd expect this to be at least 6 months.
    If the policy keeps silence about this, they will do their best to pull a fast one and demand another £100.
  • LplateSaver
    LplateSaver Posts: 351 Forumite
    grumbler wrote: »
    Check your policy. If it doesn't say anything, I'd expect this to be at least 6 months.
    If the policy keeps silence about this, they will do their best to pull a fast one and demand another £100.

    I've since changed the account from a silver to a plus so lost the insurance benefit but I will check the t&cs to see if it says anything related to this situation.
  • flashg67
    flashg67 Posts: 4,154 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    IIRC, my insurance replacement had a note saying 90 days? The excess for damage, rather than loss, on mine is £50 - so if it 'became' damaged, it would be less for another one - check your own policy first though!
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