HELP very.co.uk nightmare

sammycinnamon

hi folks, any help or advice much appriacited..

i will try and keep this short..

so i bought a chromebook from very in october, it broke down the next month so i contacted google, they passed me to hp, so i spoke to HP and they said i need to speak to very....so...50 min phone call to very complaints they pass me back to hp without speaking to an advisor.

so instead of going round in circles i decided to email my letter of complaint to very so i had it in writing..i now have 10 email reference numbers because the advisors keep closing my complaint by telling me its been "escalated"

i literally have about 40 email trials now..all different advisors...all different replies.. its been over a month of this now and im at my wits end. i have had to buy a new laptop from somewhere else as i work from home so i NEED my laptop.

what can i do? i just want my money back for these defective goods, but no one not very or the suppliers will take responsibility.

please help!!

unholyangel

What date did you purchase it/receive it and what date did you first contact very to say it was faulty?

If acceptance has occurred then I'm afraid you might have to accept a repair or replacement rather than a refund.

anmarj

Good luck, I have the same amount of emails from them about a faulty 3 month old phone. I did track an email address for shop direct ceo, so intended emailing him in three days ( was told to give them another five days ) if no response.

George_Michael

One other thing to bear in mind.

i have had to buy a new laptop from somewhere else as i work from home so i NEED my laptop

I wouldn't mention that you need the computer for your work as apart from the fact that the warranty may well state that it is valid for home and personal use only, buying and using anything for business purposes means that you have far fewer legal rights than if the goods are for private use.

sammycinnamon

hi guys, i read about the acceptance thing and yes it was over 28 days but within 2 month that it went faulty - what about it being fit for purpose?

to be honest at this stage i would be happy with a repair but they will not take responsibility for it just keep passing me back to the manufacturer who then pass back to them.. :-(

they were supposed to have arranged a collection for yesterday...no show.

im honestly sick to my stomach with all of this its shocking

unholyangel

Just be very clear and concise with them - I've found this helps massively in having matters resolved with them.

Tell them:
- That your contract is with them - therefore it is they who have obligations towards you
- That under the sale of goods act, faults that occur within the first 6 months are assumed to be inherent and it is for them to prove otherwise - therefore it may amount to a criminal offence under the CPRs if they seek to mislead you about those rights by refusing to deal with it.

JethroUK

sammycinnamon wrote: »

hi folks, any help or advice much appriacited..

i will try and keep this short..

so i bought a chromebook from very in october, it broke down the next month so i contacted google, they passed me to hp, so i spoke to HP and they said i need to speak to very....so...50 min phone call to very complaints they pass me back to hp without speaking to an advisor.

so instead of going round in circles i decided to email my letter of complaint to very so i had it in writing..i now have 10 email reference numbers because the advisors keep closing my complaint by telling me its been "escalated"

i literally have about 40 email trials now..all different advisors...all different replies.. its been over a month of this now and im at my wits end. i have had to buy a new laptop from somewhere else as i work from home so i NEED my laptop.

what can i do? i just want my money back for these defective goods, but no one not very or the suppliers will take responsibility.

please help!!

I always stick to the same email with a trail of the whooooole conversation - if they send me a brand new email (no history of my complaint surprise surprise) then I copy paste it into my reply along with the whooooooole history of my complaint