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Virgin Media ... Installation fee.
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AvadaKedavra
Posts: 142 Forumite
I have been a loyal VM customer for 6 years now.
We moved house recently and VM moved our services across at no charge, which was good of them.
The engineer who did this, said oh, you have a virgin cable ready to go as the previous owners had VM too. Great, but as we wanted the VM box in our room which didn't have the cable the guy kindly drilled holes etc and sorted some new cable out his van; job done.
Happy with the service, I thought about putting virgin in another room, the one I alluded to earlier (that has a working cable ready to go) just need to connect the cable to a box, I can do that.
S I call VM offering them £7 extra per month for, more than likely, a long time. They said that's fine but well charge you £50 for installation. I told them all of the above and said, fair enough you're calling out to my property, but really, all you're going to do is hand over a box, as I can connect it myself.
However, they insist an engineer has to do this; in case there are any problems. I advised I have tested the cable with our box it works fine. I just feel it's a joke. I know previously they wavered an installation fee when we signed up for another room 2 years ago and I didn't even ask! The irony.
Anyway, all it means is they missed out on a long-term deal in securing more money from me. Oh, and they have just sent a letter through the post; ''were increasing our prices by £5 per month'', how kind of them :rotfl:
We moved house recently and VM moved our services across at no charge, which was good of them.
The engineer who did this, said oh, you have a virgin cable ready to go as the previous owners had VM too. Great, but as we wanted the VM box in our room which didn't have the cable the guy kindly drilled holes etc and sorted some new cable out his van; job done.
Happy with the service, I thought about putting virgin in another room, the one I alluded to earlier (that has a working cable ready to go) just need to connect the cable to a box, I can do that.
S I call VM offering them £7 extra per month for, more than likely, a long time. They said that's fine but well charge you £50 for installation. I told them all of the above and said, fair enough you're calling out to my property, but really, all you're going to do is hand over a box, as I can connect it myself.
However, they insist an engineer has to do this; in case there are any problems. I advised I have tested the cable with our box it works fine. I just feel it's a joke. I know previously they wavered an installation fee when we signed up for another room 2 years ago and I didn't even ask! The irony.
Anyway, all it means is they missed out on a long-term deal in securing more money from me. Oh, and they have just sent a letter through the post; ''were increasing our prices by £5 per month'', how kind of them :rotfl:
'Football is part of I, when I play the world wakes up around me' - Bob Marley
'Oh, to be young and to feel love's keen sting' - Albus Dumbledore
'Oh, to be young and to feel love's keen sting' - Albus Dumbledore
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Comments
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Adding an extra box (or any other hardware) to the VM network isn't just a case of plugging it in. Signal levels have to be checked and sometimes adjusted (which you can't do yourself) and that is what the £50 is for.Understeer is when you hit a wall with the front of your car
Oversteer is when you hit a wall with the back of your car
Horsepower is how fast your car hits the wall
Torque is how far your car sends the wall across the field once you've hit it0 -
Quiet_Spark wrote: »Adding an extra box (or any other hardware) to the VM network isn't just a case of plugging it in. Signal levels have to be checked and sometimes adjusted (which you can't do yourself) and that is what the £50 is for.
This is fair enough as that's what I was thinking. Just a bit annoyed that not much needs to be done really, yet they still charge the full price. Never mind their loss.'Football is part of I, when I play the world wakes up around me' - Bob Marley
'Oh, to be young and to feel love's keen sting' - Albus Dumbledore0 -
If the signal levels change when extra hardware is added, it can wreak havoc on any customer who is connected to the same cab as you (as well as your existing setup) and sorting that out can be quite time consuming by the time the engineer works out what needs boosting or where he has to start fitting attenuators to bring things back in to line.AvadaKedavra wrote: »This is fair enough as that's what I was thinking. Just a bit annoyed that not much needs to be done really, yet they still charge the full price. Never mind their loss.
You are charged the full price because although he could be there for 5 minutes he could also be there for 2 hours, so not really a bad deal at all because you wouldn't want to pay the hourly rate.Understeer is when you hit a wall with the front of your car
Oversteer is when you hit a wall with the back of your car
Horsepower is how fast your car hits the wall
Torque is how far your car sends the wall across the field once you've hit it0 -
Quiet_Spark wrote: »If the signal levels change when extra hardware is added, it can wreak havoc on any customer who is connected to the same cab as you (as well as your existing setup) and sorting that out can be quite time consuming by the time the engineer works out what needs boosting or where he has to start fitting attenuators to bring things back in to line.
You are charged the full price because although he could be there for 5 minutes he could also be there for 2 hours, so not really a bad deal at all because you wouldn't want to pay the hourly rate.
That's fair enough then. I just simply cannot afford the 50.00 currently. Never mind.'Football is part of I, when I play the world wakes up around me' - Bob Marley
'Oh, to be young and to feel love's keen sting' - Albus Dumbledore0
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