New Generation Parking Management - Capital Retail Park Cardiff - POPLA Appeal

Mantis01

Had my appeal decision back today....WINNER!

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29 January 2015

Reference *****

always quote in any communication with POPLA

***** (Appellant)

-v-

New Generation Parking Management Ltd (Operator)

The Operator issued parking charge notice number ****** arising out of a presence on private land, of a vehicle with registration mark *******.

The Appellant appealed against liability for the parking charge.

The Assessor has considered the evidence of both parties and has determined that the appeal be allowed.

The Assessor’s reasons are as set out.

The Operator should now cancel the parking charge notice forthwith.

********* 2 29 January 2015

Reasons for the Assessor’s Determination

It is the Appellant’s case that the parking charge notice was issued incorrectly.

The Operator has not produced a copy of the parking charge notice, nor any evidence to show a breach of the conditions of parking occurred, nor any evidence that shows what the conditions of parking, in fact, were.

Accordingly I have no option but to allow the appeal.

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Looks to me like NGPM aren't even bothering to counter any appeals which is good, and it's thanks to this excellent website.

Thanks to all the replies and help I had, especially Coupon Mad. Your doing a great job!

I'm now armed with the knowledge to help friends and family who might have issues with similar things in the future!

Thanks!

ampersand

HOORAY!!! - and thanks for updating. Well done!

Now add it to the POPLA success thread:-)
#
'I'm now armed with the knowledge to help friends and family who might have issues with similar things in the future!'

-that's exactly what needs to happen. Car window stickers :-)))))))))))))

CNILE

Similar situation happened to us in January, 2015.

We were 20 mins over the 90 mins apparently allowed on match day and we left 45 minutes before match kick-off. Emailed Aberdeen Asset Management to complain. They very quickly arranged for the PCN to be cancelled. New Generation later confirmed.

It is good to see that property owners do take customer service seriously. It's the others are the problem.

Thank you Aberdeen Asset Management. Thank you MSE forum.

bod1467

Whilst we're glad you got a good result ... Your event was in Aberdeen, so Scotland, so entirely not relevant to this OP's situation (different laws).

CNILE

Sorry BOD1467 if my last post was confusing. The incident occurred in the same retail park as Mantis01 ie in Cardiff, Welsh Wales.


The Aberdeen reference was to the Aberdeen Asset Management organisation who may be based in Aberdeen (as well as London and elsewhere) but are the owners of the park. I emailed their CEO

Tuesdays_child_3

Hello everyone,

Any advice would be hugely appreciated!

I have recently received a parking charge notice from NGP Management. The reason is 'exceeded maximum stay'. I know I was at the site for less than 3 hours so I can only imagine this relates to the match day rule, which I didn't even know existed.

I arrived at the retail park approximately half way through the football match, went in a few shops (which I have the receipts for items purchased) then left a couple of hours later.

Do I have to pay the fine? Is it my fault that I didn't research whether there was a match on that day when I didn't know there was a match day parking rule?

I've read differing advice from replying to this invoice to ignoring altogether. I'm worried what will happen if I ignore it. Should I also email the CEO like the user above as I clearly didn't attend the football match?

Please help!

Thank you!

bod1467

#1 Read the NEWBIES sticky thread.

#2 Don't hijack somebody else's thread.

Tuesdays_child_3

Wow ok obviously I'm new to this! I only ask as it's the same company and the user above seemed to have a good response from emailing and I wondered if I should do the same.

Coupon-mad

It's irrelevant it's the same company - sorry we sometimes appear curt but we get this every day and can't keep up and help everyone if posts are added to existing thread, about different cases. Forget looking for threads about the same company. Read the newbies thread and follow it - the only time you might want to pop back here is at POPLA stage to use the above example from Mantis 01 as your draft. It wasn't achieved by emailing.

To confuse matters even more, another newbies 'CNILE' came on this thread and is from Scotland which is completely different! And that's the one you seem to have read as you mention 'the user above seemed to have a good response from emailing'. The user above hijacked the thread! That's a classic example of why not to hijack a thread on this forum, but by all means start your own new thread if you have any questions after reading the sticky thread. To be fair to us, I wrote it because we could not keep up with new threads saying 'help, I've got a PCN' and people were being missed for advice - in fact, now the sticky is there with templates, no new threads are needed in most cases.

Having said all that, complaining to the landowner is always a good option - but that's also already covered in the NEWBIES thread.

Tuesdays_child_3

Thank you Coupon-mad. I will do that, I'm still getting used to all these different threads and why they are called sticky threads etc. I appreciate your help. Thank you very much. :-)