Argos returns

brains

wasn't too sure where to put this, so I thought i'd have a go in here. I bought something from argos about 6 or 7 days ago, but have stupidly lost the receipt. However, the item is still sealed, does anyone know what their returns policy is? Am I likely to be allowed a refund? or at least some argos vouchers so I can buy something else?

Thanks!

Jenny_Wren_3

You need proof of purchase, which could be a credit card statement. Failing that if you can tell the store the date and time of purchase then they can track the sale for you and refund.

James&Shell

It might help to ring there head office first and explian the date and time thing to them and they can get the store to check for you,

Also in my opinion the store is more helpfull wen head office is involved.

Well thats the case where i live anyway,

Pound

Does it have the label on the outside with the catalog number on?

we_are_always_skint

it has to have the label on with the catalogue number and if you paid by card you are asked to bring in a proof like a statement.... BUT 90% of stores will refund you the current price without proof of purchase onto a gift card as long as it does have the argos sticker with catalogue number on... be nice and not demanding and im sure you will be fine

scat

I bought a fan last year and it has just died on me... now I'm assuming it isn't an Argos exclusive but my partner took it back today and got a replacement with no quibble at all. No original packaging and no proof of purchase. Reminds me of why I continue to buy from them quite frankly.

sinandie

If you can say what date and time it was purchased then they can trace the sale. If not then they may refund you to the LOWEST selling price of the item not the current one and this will be onto a gift card.
Hope that you get sorted either way

littlegerts

i purchased a philips dvd player from argos just before xmas(along with about another 300 pounds worth of presents)unfortunately this does not work properly anymore,and i have lost my reciept,cant remember the exact date of purchase,and i paid cash...
well i went to the store i purchased it from today and they where not interested,they told me to contact philips,but the link on their website does not work,i am lost at what to do next...
can anyone help thanks

Maysie

i took back a cheap pushchair within the 6 months guarantee (was about 4 months old)from them as it was faulty but i had lost the recept i went back through bank statement and found the purchase which they accepted no problem

top_banana

littlegerts wrote: »

i purchased a philips dvd player from argos just before xmas(along with about another 300 pounds worth of presents)unfortunately this does not work properly anymore,and i have lost my reciept,cant remember the exact date of purchase,and i paid cash...
well i went to the store i purchased it from today and they where not interested,they told me to contact philips,but the link on their website does not work,i am lost at what to do next...
can anyone help thanks

Without the receipt I am not sure... maybe try another branch?
Going by their website http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

If you bring it back to us within 30 days with your proof of purchase*, we'll give you a replacement or a refund.
If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
This does not affect your statutory rights.

Do you still have the original box in the loft or something? That may have the cat number on to prove you bought from Argos?

littlegerts

i took it back to the shop in original box with all paperwork and the cat number still on the side,they where still not interested