NPower failed to take Direct Debit - anyone else?

barnabee

My son in law noticed that his monthly direct debit to NPower on 28th of last month (Nov) had not been taken from his bank.

In his NPower account activity it states the next direct debit will be taken on 28th Dec. No credit appears for November.

Just checked my account and have exactly the same. Mine has also not been taken and NPower seem to have skipped a month. Anyone else in same situation?

I hope this is not the start of another massive error by NPower that turns my hair even greyer.

adouglasmhor

Check that N poor have not defaulted you to a worse price rate. They did it to me but a phone call sorted it out.

worried_jim

Why not simply give them a call- no need need for worry and grey hair.

npower, Customer service-
0800 073 3000

barnabee

worried_jim wrote: »

Why not simply give them a call- no need need for worry and grey hair.

npower, Customer service-
0800 073 3000

You obviously haven't been through the hell we have when we switched to them. As for ringing, I don't have a spare hour to wait while my call is answered. I have however sent an email which I may, or may not, get an answer to.

worried_jim

barnabee wrote: »

You obviously haven't been through the hell we have when we switched to them. As for ringing, I don't have a spare hour to wait while my call is answered. I have however sent an email which I may, or may not, get an answer to.

Change to OVO then as I did. Cheaper and no issues, + cashback through MSE.

Drack75

I have had the same thing time and again not taking the money, taking incorrect amount.
Have given up.
I'm beginning to think they are that cash rich they don't want my money.
Have emailed to complain followed up by a phone call and have been informed tonight that the complaint has been closed down due to the fact I called to check they had received it??????
To say i lost the plot is an understatement.
Npower have got to be the worst company out there.
Hope you get sorted.

choccyface2006

My DD (due today) hasnt come out either but I suspect because they have lowered it they have to wait a few more days before calling it to comply with the DD rules. I'll wait a week and see what happens.

Sarah

hillcats

NPower are a complete shambles in my opinion, still I've gone elsewhere now and currently very happy with new supplier Flow Energy...

maestro_q

I also have the same problem I rang them up yesterday spoke to 2 agents and was informed due to Black Friday and technical glitches your payments will be processed later than normal but rest assured will be processed in the next few days I will check again and ring them up by Friday if nothing has been taken out.

Please be aware that your credit score could be affected by this (late payments on utility) and I urge everyone to check to make sure their payments have been taken out - I know as I had the exact same problem earlier this year when switching to NPower from SSE and found out 7 months later when applying for a mortgage! thankfully after 4 conversations with 4 agents the matter was resolved.

barnabee

Thanks Maestro-q. Pity NPower reps on MSE haven't responded with some reassurance or NPower haven't put out a message on their website. Will be so glad when I have switched from them.

d123

My nPower DD that should have been taken on the 28th was taken today.