How long should a product last ?

unholyangel

Ebe_Scrooge wrote: »

* Update *

I phoned them back this evening, asked to speak to the supervisor. Laid it on thick about the fact that despite it being out of warranty, it had not lasted "a reasonable time". She checked our account, said she could see we were good customers ( I do buy a lot of stuff there ), and said as a "gesture of goodwill" they will replace it.

I don't know if it was the mention of SOGA or what, but I'm a happy bunny - my little lad even more so !

Thanks for all your advice, and it just goes to show - stand your ground, be polite but firm, and it pays off

Probably not since its a UK law and amazon arent based in the UK.

There will be a similar law they have to follow (as some of our soga is derived from EU legislation) but it may be much less generous than english law.

The 6 years comes from the statute of limitations in england so that will undoubtedly be different since the EU directive only specifies a period of 2 years.

Ebe_Scrooge

unholyangel wrote: »

Probably not since its a UK law and amazon arent based in the UK.

Interesting point. Slightly off topic, but you've got me curious now - do retailers not have to comply with the relevant laws for the country in which they operate ? I used to work for a global bank, and we had to do this - transactions in Sydney had to comply with Australian law, transactions in London had to comply with UK law, etc. From an IT perspective it was a nightmare keeping up with all the relevant updates in all the different countries ! Does the same not apply to global retailers ? Just curious

neilmcl

zaax wrote: »

According to law 6 years is a reasonable time. Get a report from the repairer if it is a manufacture fault you can take the supplier to court - plenty of links above

No it's not. 6 years is merely the time limit, as defined by the Limitations Act, in which you can make a claim. Every product and circumstance is different and what may be a reasonable lifespan for one item will not be the same for another.

Exile_geordie

OP this is a few years old now but the advice is still good - unless they replace it with a Kindle Fire HD - which as a newer model probably has had the necessary updates for the issues

http://www.kindle-fireforum.com/forum/amazon-kindle-fire-help/1331-battery-problems-charger-problems-try.html

steven504

unholyangel wrote: »

Probably not since its a UK law and amazon arent based in the UK.

There will be a similar law they have to follow (as some of our soga is derived from EU legislation) but it may be much less generous than english law.

The 6 years comes from the statute of limitations in england so that will undoubtedly be different since the EU directive only specifies a period of 2 years.

This is actually incorrect as Amazon.co.uk subject themselves to UK Law.

unholyangel

steven504 wrote: »

This is actually incorrect as Amazon.co.uk subject themselves to UK Law.

Really?

http://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_cou?ie=UTF8&nodeId=1040616

14. APPLICABLE LAW
These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live.

You can bring action in your home country (due to the rome convention so not out of the goodness of their hearts) but as you can see above, the governing law is not that of the UK (jurisdiction and governing/choice of law is two different things).

OP, its a common misconception that companies who sell to the UK have to abide by UK law. But in these cases (of companies like amazon) the transaction takes place in luxembourg - they just ship the goods from the UK.

steven504

unholyangel wrote: »

Really?

http://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_cou?ie=UTF8&nodeId=1040616



You can bring action in your home country (due to the rome convention so not out of the goodness of their hearts) but as you can see above, the governing law is not that of the UK (jurisdiction and governing/choice of law is two different things).

OP, its a common misconception that companies who sell to the UK have to abide by UK law. But in these cases (of companies like amazon) the transaction takes place in luxembourg - they just ship the goods from the UK.

They still subject themselves to UK consumer Laws


https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161020

unholyangel

steven504 wrote: »

They still subject themselves to UK consumer Laws


https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161020

You must be reading something I can't see.

Theres nothing on that page that mentions UK law.

Unless you mean this part:

By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately).

But thats not UK law, its EU law.

As I said above - they will have their own version of SoGA (due to EU legislation) but it may be different as some parts of ours is derived from english law rather than EU law (as above, like the 6 years limitations, the EU directive only stipulates a period of 2 years).

societys_child

We're talking about 2 separate companies here:

Amazon co uk, (registered in Luxembourg) sells stuff on the interweb . . .

Amazon UK, (and registered in the UK) is a warehousing and distribution company.

They do talk to each other though . . . .:)

oldermumof2

Having bought a Hoover vacuum cleaner from Argos on 10th August, the drive belt for the brush has failed. Would I be able to return this for a full refund or would I have to agree to a repair? I don't consider 4 months to be a reasonable time for a component to last.