Warranty rejected after work done

callansdad

So, car in for service and MOT at main dealer garage, phonecall for a few things it's failed on, I authorise work on 3 items and receptionist informs me that one item will be covered under warranty so I authorise that also.

Work is done MOT passed, paid bill and left.

A week later I get a call at home and I'm informed that there's now an outstanding bill as my warranty claim was rejected due to mileage which they didn't check.

Should I pay? Can I not pay?

Strider590

So if it hadn't been fixable under warranty you'd have left the fault on the car?

colino

You've worded that a bit strangely. Did they call you and tell you the car had X +1 faults but the +1 would be covered under warranty (explicitly) or did they say they would have to check the +1 but you told them to do it all anyway?
If you were informed by the professional that the matter would be covered under warranty, any self-respecting business would swallow the cost and the SM would be breathing fire at the caller. If it was the latter, tough, they've checked, the work needed doing you authorised it and you have to pick up the tab.

captainawsome

They're ringing you on a whim that you will pay and their mistake will be brushed under the carpet. Tell them your not paying as you was told it was warrenty and didn't authorise the work. They will be expecting this to be the case but worth asking you anyway

callansdad

If it hadn't been fixable under warranty I may have taken the car elsewhere to be repaired for a hell of a lot cheaper than the £40 ish per hour labour cost!

They phoned with a list of things, two tyres, cracked number plate and dodgy windscreen wiper and 'excessive play in ball joint' I said I would call them back in ten minutes once I had spoken to DW, when I called back the receptionist then informed me that I didn't need to worry about the ball joint as my warranty was still valid until end of month and it would cover the repair. So I authorised the work and the rest is history.

I think I'll just phone tomorrow and say it's their mistake, they can absorb the cost, I've spent a lot of my eg with them over the past few years, I'm sure they can take this one on the chin.

JustinR1979

£40 an hour at a main dealer??

photome

JustinR1979 wrote: »

£40 an hour at a main dealer??

Can I have the name of the main dealer that only charges £40 an hour, seems very cheap..maybe thats why you (OP) have the problem

I know its to late now
but tyres, wipers and numberplate are all things you could have sorted before the MOT and saved yourself a few quid.


having said all of that if they told you it would be sorted under warranty, then it should be

Twopints

photome wrote: »

Can I have the name of the main dealer that only charges £40 an hour, seems very cheap..maybe thats why you (OP) have the problem

I know its to late now
but tyres, wipers and numberplate are all things you could have sorted before the MOT and saved yourself a few quid.


having said all of that if they told you it would be sorted under warranty, then it should be

The OP doesn't have the problem, the garage does. :beer:

callansdad

Ok so the £40 PH was just a random number but thanks for all the help guys

Tyres I thought were fine, 5mm of tread but apparently there was a bit on the insides down to cords, number plate has been an advisory for years believe it or not it was cheaper to have them replace it than buying one at halfords! And I never looked at the rear wiper (seemed to be working fine).

photome

Twopints wrote: »

The OP doesn't have the problem, the garage does. :beer:

Depends how you look at it

OP has an outstanding debt

Retrogamer

The debt resulted from the garage giving incorrect information though.

The tyre down to the canvas is likely the result of the worn ball joint as well.