O2 mis-selling?

dodo1980

:mad: :eek: :mad: :eek: :mad: :eek:
I purchased an upgrade earlier today, i felt obgliged to do so, and was informed, 'it's the best deal around ATM'.
When I returned home I found the same phone and allowance a lot cheaper with the same company O2,
I paid £100 for the phone and the monthly amount is £42. Online it is £29.99'fir the phone and £33/month, a lot cheaper,
I returned to the store, after checking online that I could return the phone, to be told that I couldn't return it for any reason as I'd fast tracked my upgrade!
I spent ages on the phone to O2 and still I'm non the wiser, as keep being given conflicting information!
Can I or can't I return the phone and cancel the contract?!
Or can they change it so it's equal to the deal I found online?!
Not happy at all, and O2 are saying it isn't mis-selling!?
:mad: :eek: :mad: :eek: :mad: :eek:

DUTR

It isn't mis-selling, you heard what you wanted to hear, the sales person wouldn't be aware of all the deals, the best deal meant what they were offering you.
There is no cooling off period for upgrades.
Also the figures you show are they for the same airtime allowance?
Check twice buy once is the order of the day.

dodo1980

Yes, same phone and airtime allowance!
I'm so angry with myself, I'd usually pre-check online, but full of cold ATM and didn't have the time, no excuse I know, but you listen to what they say and believe them!
Ggrrrrrrrr

dodo1980

Yes, same phone and airtime allowance!
I'm so angry with myself, I'd usually pre-check online, but full of cold ATM and didn't have the time, no excuse I know, but you listen to what they say and believe them!
Ggrrrrrrrr

grumbler

DUTR wrote: »

There is no cooling off period for upgrades.

Well, there is no statutory cooling off period, but I don't see O2 return policy excluding either upgrades or in-store purchases:
http://www.o2.co.uk/help/phones-and-devices/returns-and-exchanges
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Mobile%29,t=tem1,varset_BBTOPIC=upgradeinfoTopic,varset_BBDISP=After%20you%20upgrade,cmd=new

Do I get a cooling off period with my upgrade?

You have 7 working days to return the phone, however if your previous tariff has been withdrawn you won't be able to move back onto it. You'll stay on your new up to date tariff.If you choose to change your deal then you will need to return the phone to us and once we have it back we can arrange your new deal because this may have an effect on how long it will be before you can upgrade again.

If you've returned your phone in the cooling off period and chosen another one, the cooling off period doesn't apply to the new phone.

I think the shop's salesman is pulling a fast one - hardly a surprise given the commission he loses. This is providing that the 'store' was O2, not, say, CPW.

dodo1980 wrote: »

... i felt obgliged to do so...

Really? What made you feel obliged?

dodo1980

It does state on the receipt,
Excluded from 14 day cooling off period,
In store, when I returned they said it was because I'd paid a fee to fast track the upgrade.
But I've had such a lot of conflicting information from there different departments!
It's ridiculous!

dodo1980

It does state on the receipt,
Excluded from 14 day cooling off period,
In store, when I returned they said it was because I'd paid a fee to fast track the upgrade.
But I've had such a lot of conflicting information from there different departments!
It's ridiculous!

grumbler

dodo1980 wrote: »

It does state on the receipt,
Excluded from 14 day cooling off period,

What 14 days? 14 days is for new contracts, not upgrades.

In store, when I returned they said it was because I'd paid a fee to fast track the upgrade.

Does this mean that you paid extra for getting fewer rights? If so, you seem to have been really desperate to waste your money.

dodo1980

I'm so confused,
I paid £20 to upgrade early, didn't seem over the top,
So should have waited,
Really angry with myself!

dodo1980

If they've said on the receipt 14 days but upgrades should be 7, does it invalidate the contract?

dodo1980

Apparently 7 days is online, it's 14 in store!