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MSE article "Consumer Rights" needs clarification/correction
grumbler
Posts: 58,629
Forumite
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange?_ga=1.19785018.346072179.1414575816#services
If you buy a handset with a contract from CPW (or any other similar company), the service provider (mobile network) has nothing to do with the handset, and it's the CPW (supplier of the goods) who is responsible under the SoGA.MSE wrote:Yet if you buy goods as part of a service, eg, a handset with a mobile contract or a boiler that you ask a gas company to fit, you're protected by the Supply of Goods and Services Act.
And if the goods supplied as part of the service become faulty, it's the service provider that's responsible for sorting the problems, not the supplier of the goods.
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