Curry's Whatever Happens - iPad

liamsteven

Hi

I purchased an iPad 2 from Currys in 2011 and at the time I agreed to their "Whatever happens" plan for around £11.99 per month as the guy who sold me it said that if there were ever any problems e.g hardware faults or drops, spills etc I would be able to return it to the store for an instant replacement.

Since upgrading to iOS 8 the iPad 2 has been painfully slow, to the point that it is very frustrating to use. This doesn't appear to be an isolated incident as there are forums on Apple and Macrumors with thousands of users experiencing the same issues. Some users have recommended a whole load of ideas like restoring the iPad as new and that has made it a little faster but not like before it was upgraded.

Apple has just released iOS 8.1.1 which promised to improve performance on iPad 2 however this hasn't made much difference.

As background I have been using iOS devices since the first iPhone.

I've spoken with Apple tech and they have talked me through all manner of things like restoring from iTunes, switching off some of the newer features however their conclusion was that newer versios of the software always slow down the oldest models.

I took it to my local Curry's store and the guys I spoke to didn't have a clue and informed me that it would need to be "sent for repair" and an instant replacement wasn't an option.

How can they repair it? It's not broken, it's just much slower since the latest upgrade. This is affecting thousands of people all over the world, with the exact same issues.

Am I right to expect a replacement in store? I don't expect the latest model and would be happy with a refurbished model, just as long as it wasn't this slow.

Any advice from Curry's employees would be appreciated!

Many thanks

spannerzone

Hmmm, having checked the small print thoroughly to ensure they'd replace it like for like in the event of damage I'd be inclined to accidentally throw it down the stairs after it fell in the bath for 20 mins and ask for a replacement as per the agreement

Fact is there's probably little they could do that you haven't already tried, they'd probably reset to default settings and return it to you. There's no chance they'll be able to repair anything as it's software as you've eluded to.

liamsteven

spannerzone wrote: »

Hmmm, having checked the small print thoroughly to ensure they'd replace it like for like in the event of damage I'd be inclined to accidentally throw it down the stairs after it fell in the bath for 20 mins and ask for a replacement as per the agreement

Fact is there's probably little they could do that you haven't already tried, they'd probably reset to default settings and return it to you. There's no chance they'll be able to repair anything as it's software as you've eluded to.

It's in mint condition, having been used for alomst four years. The battery is still as good as the day I bought it. It ran fine on the previois version of iOS.

NiftyDigits

Roll back to iOS 7.12

enfield_freddy

you have paid currys over £400 for a warranty over 3 yrs?

liamsteven

NiftyDigits wrote: »

Roll back to iOS 7.12

7.1.2 no longer signed.

liamsteven

enfield_freddy wrote: »

you have paid currys over £400 for a warranty over 3 yrs?

£408 to be precise. I won't do it again! I'd sooner put the money aside each month and replace periodically.

NiftyDigits

liamsteven wrote: »

7.1.2 no longer signed.

That's a bummer!