Santander phone line costs.

robatwork

30 seconds on google:
Santander 0845 600 4388 0800 0922212 Also: 0800 174635
Santander 0845 600 4388 01908 238013 Online Banking helpdesk
Also for 0845 6021582
Santander Cards UK
ONLY call Geo using a MOBILE !!

Bettie

I used the Santander in shop phone for free when this happened but on another occasion last year I found a freephone number via sayno for Lloyds and rang them, after a conversation they asked if I wanted to speak to someone else about my problem and transferred me to another dept, from that point on I was charged at the higher rate, unaware of this I rambled on not knowing until I got my bill that it was costing me so much.

derrick

Bettie wrote: »

I used the Santander in shop phone for free when this happened but on another occasion last year I found a freephone number via sayno for Lloyds and rang them, after a conversation they asked if I wanted to speak to someone else about my problem and transferred me to another dept, from that point on I was charged at the higher rate, unaware of this I rambled on not knowing until I got my bill that it was costing me so much.

That is simply not true! There is no facility to change the charging system once the call has been answered, if you rang a freephone number from a landline the cost to you no matter how many times and to wherever you got transferred will have cost you nothing, unless you called from a mobile, and that would have charged you from the call being answered!


.

Bettie

derrick wrote: »

That is simply not true! There is no facility to change the charging system once the call has been answered, if you rang a freephone number from a landline the cost to you no matter how many times and to wherever you got transferred will have cost you nothing!


.

Well I am sorry you doubt me but it happened and there is no reason I should lie.

Archi_Bald

Bettie wrote: »

Well I am sorry you doubt me but it happened and there is no reason I should lie.

May be you could provide a link to where telecomms experts detail how this could happen?

Bettie

Archi_Bald wrote: »

May be you could provide a link to where telecomms experts detail how this could happen?

I wouldn't know where to start. obviously something went wrong for me to be charged.
different story
a few weeks ago i was charged for sending two picture messages to America. I have never sent a picture message in my life but I have received one.

bozo007

Bettie wrote: »

I wouldn't know where to start. obviously something went wrong for me to be charged.
different story
a few weeks ago i was charged for sending two picture messages to America. I have never sent a picture message in my life but I have received one.

There are phones that convert emojis into pictures before sending them.

fira

Derreck wrote:
>That is simply not true! There is no facility to change the charging system once the call has been answered, if you rang a freephone number from a landline the cost to you no matter how many times and to wherever you got transferred will have cost you nothing, unless you called from a mobile, and that would have charged you from the call being answered!<

I'm curious about this. I've a wee part-time job in a local contact centre taking calls dialled in on an 0800 number. I have to sometimes transfer a customer to another part of the business which is an 0845 number. The script we must read to the caller is 'please note that a transferred call may be charged at a different rate'. I've always been puzzled about this as I too thought that the call would remain free. I'll ask about it when I am in next week.

Bill

mozzy10

Bettie wrote: »

I used the Santander in shop phone for free when this happened but on another occasion last year I found a freephone number via sayno for Lloyds and rang them, after a conversation they asked if I wanted to speak to someone else about my problem and transferred me to another dept, from that point on I was charged at the higher rate, unaware of this I rambled on not knowing until I got my bill that it was costing me so much.

Could this be because you get the first hour of a call free then after you roll past thehour you get charged, so although you rang an 0800 number you eventually will see a charge on your bill?......if that makes sense?

agrinnall

bozo007 wrote: »

There are phones that convert emojis into pictures before sending them.

In the news only 10 days ago http://www.bbc.co.uk/news/technology-31148424