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Vodafone....
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Where shall I start?
Last year I tried to cancel my contract with vodafone, but was sweet talked into taking out a new contract on an iphone 4 with them, and was told, because I work for a particular company I will get 20% off, job done, I happily accepted.
There was some bother with getting the discount applied, but finally it was done.
A few months ago I realised my bill was quite a bit higher, I put it down to going over on internet etc, but figured I best call them, they are now charging me at full price, and told me the discount was only for 12 months, this was never stated.
I logged a complaint on 29/10/14 and was promised a call back within 5 working days.
I called them back 6 days later as I heard nothing, the young girl sounded concerned and promised a call back within 5 days. She also did NOT go through data protection.
I then called back AGAIN a week later and was promised a call back that afternoon, and guess what? Nothing.
I have not contacted them as I have not had time but am hoping to do so this week.
Where do I stand with my complaint? Who can I escalate it to? I really want my discount applied and the overpayments returned. Because of all of this time I feel something else is necessary, but at this moment, not urgent!
Any advice?
J
Last year I tried to cancel my contract with vodafone, but was sweet talked into taking out a new contract on an iphone 4 with them, and was told, because I work for a particular company I will get 20% off, job done, I happily accepted.
There was some bother with getting the discount applied, but finally it was done.
A few months ago I realised my bill was quite a bit higher, I put it down to going over on internet etc, but figured I best call them, they are now charging me at full price, and told me the discount was only for 12 months, this was never stated.
I logged a complaint on 29/10/14 and was promised a call back within 5 working days.
I called them back 6 days later as I heard nothing, the young girl sounded concerned and promised a call back within 5 days. She also did NOT go through data protection.
I then called back AGAIN a week later and was promised a call back that afternoon, and guess what? Nothing.
I have not contacted them as I have not had time but am hoping to do so this week.
Where do I stand with my complaint? Who can I escalate it to? I really want my discount applied and the overpayments returned. Because of all of this time I feel something else is necessary, but at this moment, not urgent!
Any advice?
J
0
Comments
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See the Vodafone complaints thread and contact the WRT as instructed innumerable times on there. Don't bother doing anything else; Vodafone's mission in life is to make problems they created worse. Call-back promise; how naive!!0
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Hi jayjay21,
Thanks for making me aware of this.
So I can take a closer look at things, email me with your details via the link in our profile here.
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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