Holiday Company or Flight Operator

Dronnydave

Apologies if this question has been asked, but if it has I can't find it.

I booked a package holiday to Kos with Olympic Holidays in August this year. We were delayed over 20 hours and have written confirmation from Small Planet thiat it was due to a technical fault.
Can anyone please explain why I have to make my claim for compensation to Small Planet and not to Olympic. I paid Olympic Holidays, my contract is therefore with Olympic so why do I have to negotiate with a third party.

Caz3121

Your claim is from the operating airline. This is all covered in the regulations.
Holiday companies do not pay out on EU claims only the airline is responsible

Mark2spark

There's two issues here Dave.
This is a flight delay compensation forum/section, and therefore, it's quite clear in the regulations, that a claim for delay of an aircraft reaching it's final destination is against the *airline*.
But the 2nd issue is that you have a contract with Olympic Holidays to provide you with a holiday as detailed in your booking specification. That they didn't provide the full holiday duration - ok due to the plane delay - is a separate claim against the holiday company. One where you might have a joint claim against a credit card company if you used that for payment (section 75 consumer credit act, - basically non supply of the goods bought and paid for).
Some reading up beckons for you I'm afraid
Search for the Guide by Vauban for a start.