Shopperdisc scam

BOOZAL

Hi, new to the forum but have seen a couple of old closed threads about this.

I noticed on my C/C that i have been charged £10 PM for quite some time by shopperdisc (from interflora site). I have tried to contact them to cancel but they only let you contact them if you have an account number which of course they never send you...

Question was anything ever done about these people and is it possible to get your money back?

Cheers

London50

Never used them but a quick search I found this....

Call them on 0800 731 9935 (free phone), open Mon-Fri 8am - 8pm and Saturday 9am - 4pm.

Email them at customerservice@shopperdiscountsandrewards.co.uk


Seems a lot of people have been caught out with them, it may be a row on the phone {from reports} but it seems for some at least has had some effect in getting the account closed. Not sure about getting any refunds though :0(

BOOZAL

tROUBLE IS THEY WANT AN ACC NUMBER BEFORE THEY SPEAK TO YOU AND OF COURSE THEY NEVER SUPPLY IT.....SO YOU CANT GET TO SPEAK TO ANYONE !!

wealdroam

Cancel the Continuous Payment Authority through your card provider.

Technically this doesn't cancel the underlying contract, but it is unlikely they would pursue for more money.

It might be a good idea to send SD an email explaining what you are doing and why. It doesn't matter whether you get a response or not... but at least you will then have proof of your cancellation should they try to take even more money.

Edited to add: When you have that proof of cancellation email, if they do take more money, a chargeback through your card issuer would recover that money without any problem.

That does of course mean that you need to read your card statement every month.

London50

Not saying that anything will work but this was posted as a reply on the 14/11/14 from them to people complaining about the company. PERHAPS this "Mary" could help if you can give her the info you used to join, I am not saying it will work, as I said it is not a company I have dealt with but other than CAB or any other suggestions that have been put forward I cannot see any other answer.

"We will be happy to assist each of you with your query about Shopper Discounts & Rewards. However, we first need to identify your membership record and it is difficult to do that when we don’t know who you are. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, 0800 731 9935, or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

keyser666

boozal wrote: »

trouble is they want an acc number before they speak to you and of course they never supply it.....so you cant get to speak to anyone !!

well looks like you are going to continue paying it then

Former_MSE_Megan

The following is a message from Shopper's Discounts and Rewards. MSE does not endorse anything posted by a third party company.

Hello Boozal:

I am sorry if you experienced difficulty contacting us by telephone as providing a high level of quality customer service is of utmost importance to us. You were prompted for your account number when you telephoned so that your Shopper Discounts & Rewards record could be identified in order for you to use the automated telephone options and so that your call could be directed efficiently. If you do not know your account number, there is an option to instead enter your name and address.

If you prefer not to use our telephone service, 0800 731 9935, you can contact us at the email addresses that London50 provided in his repost of my prior message, customerservice@shopperdiscountsandrewards.co.uk or mary@shopperdiscountsandrewards.co.uk. We will be very happy to assist you and any other MSE forum member that has a query about Shopper Discounts & Rewards.

For your convenience, you could also use this contact form link to reach me directly: http://www.shopperdiscountsrewardsblog.co.uk/contact-shopper-discounts-and-rewards/

I hope you contact us soon so that we can resolve your query to your satisfaction.

Kind regards,
Mary
Shopper Discounts and Rewards