Barclaycard compromised

ChumpusRex

I just got an automated call from barclaycard which basically just said:

"Your barclaycard has been compromised and has now been cancelled. We are sending out a new card with a new number".

I rang their fraud department to check, as this sounded a bit odd - I'm used to the regular automated calls which basically say "Do you recognise the following transactions?", but this was different.

The fraud department told me that they had detected a number of credit card details had been hacked, and that they believed my card was one of those, and that they had to cancel my card.

It's a bit odd, as I don't use the card for anything "dodgy", and while I do use it online, I only use it with reputable merchants. I've not made any change in my purchase habits, and there are no unrecognised or missing transactions on my statements.

I was just a bit curious as to what was going on. I'm guessing that it probably wasn't barclaycard themselves that were hacked, but possibly a merchant was hacked. Obviously, I'd like to know to see if I messed up, but barclaycard were keeping their lips tightly sealed.

Futuristic

One of the reputable merchants were hacked then or their credit card processor was and/or your card details must have been posted online somewhere

It's not unusual for those merchants holding your card details to pass it onto relative authority/your card holder if they feel they may have been compromised

pooch

ChumpusRex wrote: »

I just got an automated call from barclaycard which basically just said:

"Your barclaycard has been compromised and has now been cancelled. We are sending out a new card with a new number".

I rang their fraud department to check, as this sounded a bit odd - I'm used to the regular automated calls which basically say "Do you recognise the following transactions?", but this was different.

The fraud department told me that they had detected a number of credit card details had been hacked, and that they believed my card was one of those, and that they had to cancel my card.

It's a bit odd, as I don't use the card for anything "dodgy", and while I do use it online, I only use it with reputable merchants. I've not made any change in my purchase habits, and there are no unrecognised or missing transactions on my statements.

I was just a bit curious as to what was going on. I'm guessing that it probably wasn't barclaycard themselves that were hacked, but possibly a merchant was hacked. Obviously, I'd like to know to see if I messed up, but barclaycard were keeping their lips tightly sealed.

I've had my credit card cancelled in the past because it could have possibly have been compromised.

In my instance, I was told it related to a particular supermarket store, which was one off the big 4.

So it's not always something typically thought of as a 'dodgy' seller.

They never disclose particular details, but they obviously think it's a serious enough threat to not only go to the expense of cancelling affected customers cards and re-issuing them, but also the inconvenience customers may experience waiting for their new card to arrive.

Still, better safe than sorry.
It's nice to know someone cares.

g6jns_2

ChumpusRex wrote: »

I just got an automated call from barclaycard which basically just said:

"Your barclaycard has been compromised and has now been cancelled. We are sending out a new card with a new number".

I rang their fraud department to check, as this sounded a bit odd - I'm used to the regular automated calls which basically say "Do you recognise the following transactions?", but this was different.

The fraud department told me that they had detected a number of credit card details had been hacked, and that they believed my card was one of those, and that they had to cancel my card.

It's a bit odd, as I don't use the card for anything "dodgy", and while I do use it online, I only use it with reputable merchants. I've not made any change in my purchase habits, and there are no unrecognised or missing transactions on my statements.

I was just a bit curious as to what was going on. I'm guessing that it probably wasn't barclaycard themselves that were hacked, but possibly a merchant was hacked. Obviously, I'd like to know to see if I messed up, but barclaycard were keeping their lips tightly sealed.

This is a spoof email to try and get you to disclose your details. Ignore it. It does not come from Barclaycard.

meer53

g6jns wrote: »

This is a spoof email to try and get you to disclose your details. Ignore it. It does not come from Barclaycard.

It was a phone call not an email. What are you on about ?

g6jns_2

meer53 wrote: »

It was a phone call not an email. What are you on about ?

I don't believe the call was from Barclaycard at all.

Thrugelmir

g6jns wrote: »

I don't believe the call was from Barclaycard at all.

??????

I rang their fraud department to check

:think:

pinkbubbley

I got the same call a couple of days ago, pressed the buttons as per the call and card cancelled. got new card this morning and other one is def cancelled. So i wouldnt worry.

It isnt a 'spoof call' at all!

Futuristic

pinkbubbley wrote: »

I got the same call a couple of days ago, pressed the buttons as per the call and card cancelled. got new card this morning and other one is def cancelled. So i wouldnt worry.

It isnt a 'spoof call' at all!

Why wouldn't you worry? Your details have been exposed on the Internet and possibly your personal details/address linked to whatever site you shopped at that may have been hacked

Or in the OPs case, a "reputable" company potentially compromised

Armorica

Reputable companies can be compromised.

You may want to check https://haveibeenpwned.com/ from time to time

meer53

Futuristic wrote: »

Why wouldn't you worry? Your details have been exposed on the Internet and possibly your personal details/address linked to whatever site you shopped at that may have been hacked

Or in the OPs case, a "reputable" company potentially compromised

Your card details are "exposed" every single time you use them. Wherever you use the card.

If you're going to worry every time you use it, best not to have a card really. Pay cash.