Parcelfarce vs samsung!

enfield_freddy

JJ_Egan wrote: »

How did Samsung know a phone they have not received is faulty .Or is this just a generic fault with the model ??

not relevant to the OPs original question


maybe a PO worker is now screaming on the web about the crap camera?


until THEY resolve the problem with Parcelforce , we will never know

esuhl

As others have said, Samsung arranged for the courier, so (as far as the OP is concerned) they are ultimately responsible for the courier's actions.

I'd also look into a legal claim against Samsung if they fail to refund as they agreed.

I_H8_B1G_C0MPANIES

Because it was a pre-order, a small number of of pre-ordered Note 4's had a dodgy camera. I was one of the unlucky ones. It was also under 14 days old, so even if the phone phone wasn't faulty, they would have offered a refund. I declined a refund, and instead wanted a replacement. Yes, I did buy it from samsung on their e-store.

enfield_freddy

and they sent a pre pre payed envelope for you to return it.


you have proof of postage , there problem is with Parcelforce not you.


you have fulfilled your part of the transaction.

RFW

I_H8_B1G_C0MPANIES wrote: »

Because it was a pre-order, a small number of of pre-ordered Note 4's had a dodgy camera. I was one of the unlucky ones. It was also under 14 days old, so even if the phone phone wasn't faulty, they would have offered a refund. I declined a refund, and instead wanted a replacement. Yes, I did buy it from samsung on their e-store.

So you told Samsung you had a faulty item.
You requested a replacement.
They issued a pre-paid label (and packaging?) for Parcelforce, at their expense and they told you it was being returned at their risk with their company insurance.
They told you to either drop off at Post Office, Parcelforce depot or to arrange collection.
You packed it, dropped it at Post Office, received receipt.
Waited a few days then you contacted Samsung to ask where your replacement was.
They then asked for your details and you didn't have them.
You checked tracking and found out the item was stuck at Parcelforce and Parcelforce told you it was lost.
You then contacted Samsung, told them and they told you to sort it with Parcelforce.

Is all that correct? Or are some things different.

If you ever do take this to court you need to be clear on how the return was requested (faulty or simply change of mind) and what you requested (refund or replacement). Throughout this thread you have said different things for both of those, that wouldn't go down well in front of a judge.

I_H8_B1G_C0MPANIES

Its all correct.