Parcelfarce vs samsung!

RFW

bazzyb wrote: »

No, the OP needs to speak to Samsung and only Samsung. If anybody files a claim with Parcelforce, it will be Samsung.

It really depends how the label was issued and how the parcel was sent. For all Samsung would know the OP may well have given Parcelforce an envelope with an empty box in. I've received labels for returning parcels from a few companies and depending on the label and the content value, have added special delivery, or additional insurance at my own expense.

RFW

bazzyb wrote: »

Speak to Samsung again, ask them for an update and if nothing seems to be happening, ask to escalate the complaint and set them a deadline to work towards before you take further action against them.

Without the full facts here and OP doesn't help himself with the opening post, suggesting court action is quite possibly suggesting he throws more money away. At least suggest getting some legal advice first.

RFW

I_H8_B1G_C0MPANIES wrote: »

The phone was faulty, the camera was acting up.

Your opening post doesn't say it was faulty

I_H8_B1G_C0MPANIES wrote:

All the big tech review websites and youtube channels rave about how good the camera is. I did not feel that way

So did you tell Samsung the phone was faulty and returned it as faulty or did you tell them you didn't feel the camera was "rave-aboutable" and wanted to send it back within a 14 day cooling off period?

I_H8_B1G_C0MPANIES

The camera was definately faulty, Samsung confirmed it. And I did not send them an empty box, it had the phone and all its accessories in it. The weight should prove that.

lulu_92

I_H8_B1G_C0MPANIES wrote: »

The weight should prove that.

You could put lots of things in a sealed box that weigh the same as a phone. Not accusing, just saying.

I_H8_B1G_C0MPANIES

I see what you are saying, but I did send the phone for a replacement, so if I sent a empty box, what would be the point?

RFW

I_H8_B1G_C0MPANIES wrote: »

I see what you are saying, but I did send the phone for a replacement, so if I sent a empty box, what would be the point?

Your opening post said you wanted a refund, which is it, a refund or a replacement?
One other question, did you actually buy it direct from Samsung?

lulu_92

I_H8_B1G_C0MPANIES wrote: »

I see what you are saying, but I did send the phone for a replacement, so if I sent a empty box, what would be the point?

Yes, but for all Samsung and Parcelforce know you could have sent an empty box to scam them. Nobody is accusing you of doing so but people actually do this.

enfield_freddy

lulu_92 wrote: »

Yes, but for all Samsung and Parcelforce know you could have sent an empty box to scam them. Nobody is accusing you of doing so but people actually do this.

ok Parcelforce have lost an empty box


he could have posted an elephant , the fact is that Parcelforce have lost it.


the contract is between Samsung and parcel force , the OP has posted it , has proof and is deemed to be delivered within "x" days , if it has not then its up to Samsung to chase parcel force


please can we get back to the subject in matter

JJ_Egan

How did Samsung know a phone they have not received is faulty .Or is this just a generic fault with the model ??