TMobile final bill

Anoneemoose

Contrary to popular belief, there are certain issues that are only highlighted when customers tell them. They do have systems that check for errors and any identified are then worked on.

You have been charged for the data separately because you ported on the 10 November so technically at that point (as they had refunded you the line rental part for this), you didn't have an active talk plan and were therefore charged the out of bundle rate.

It isn't the best and as far as I'm aware, doesn't affect everyone who ports out but they seem to have fixed it. And yes, they can apply an adjustment to your account to reduce the balance owed via the dd.

LuSiVe

So should they not refund you from the first day your number isn't active, i.e. the 11th of November? It is devious in the extreme that they can get away with this.

I do not believe that the billing team noticed this before I told them.

I was stressed enough getting a £68 bill. I can't imagine what I would have done if I'd used 10 or 100 times as much data.

Anoneemoose

LuSiVe wrote: »

So should they not refund you from the first day your number isn't active, i.e. the 11th of November? It is devious in the extreme that they can get away with this.

I do not believe that the billing team noticed this before I told them.

I was stressed enough getting a £68 bill. I can't imagine what I would have done if I'd used 10 or 100 times as much data.

You're totally right, they should have given you an allowance until the end of the day you ported out, this is the system error.

I imagine they don't get away with it as I don't believe it happens on all accounts.

The billing team probably did notice it - as I said, systems errors are highlighted and then 'worked on' - i.e. they identify those accounts affected and rectify them. Not saying it's good that it's happened but what. I have said is true.

Get your refund, forget it and move on.

LuSiVe

I did forget to come back and report that only £9.08 went out. Phew