Thomas Cook no show outbound means inbound flight cancelled w/ no compensation???

Caz3121

shrimper1 wrote: »

It may be standard practice but is it a fair t&c after you have paid for that leg to find it is cancelled. Seems to me they have a strange way with customer care

You pay for a "journey". That journey may contain a number of flights. You need to complete the journey in the sequence of the flights. Miss a flight out and the rest are cancelled as you have invalidated the journey.
Many people ask if they can book flights from outside the EU via the UK to far flung places and then ask if they can skip the first leg and join the flight in London to make the saving. The answer is always the same, miss a leg and forfeit the journey.
The way round this is to buy a succession of one way flights which would give the flexibility to take as many of the flights as you wish (but with no connection protection) this though is a very expensive way of flying with 2 one-way tickets together costing possibly 4x+ the cost of a return ticket

peachyprice

shrimper1 wrote: »

It may be standard practice but is it a fair t&c after you have paid for that leg to find it is cancelled. Seems to me they have a strange way with customer care

You haven't paid for 'that leg' you've paid for an entire round trip which is priced based on all portions of the ticket being used. If you want to pay for individual legs you can do so, but it usually costs more.

steve1500

shrimper1 wrote: »

It may be standard practice but is it a fair t&c after you have paid for that leg to find it is cancelled. Seems to me they have a strange way with customer care

We very nearly fell foul of this a few years ago

We went with friends to Tampa via Chicago. They then decided they would go to New York & link up with us in Chicago for the flight back.

We phoned up BA on the off chance that we might be able to get some money back for the Tampa Chicago leg. They said no & we happily accepted it as we were making the changes

We subsequently had to phone BA again which was when we were told about this racket of miss a leg. Had we not made that phone call who knows what would have happened

Luckily for us, BA record every single phone call when they listened back to it, it was clear we had not been told about it, so they amended the tickets at no charge.


If you asked 90% of the population, they wouldn’t have a clue about this racket.


Imagine if you bought a return railway ticket from Oxford to Brighton v London and had the cheek not to use the Paddington leg and they cancelled the rest of the ticket

malkie76

It's hardly a racket. Single fares are usually more expensive than returns as fewer people want them, and usually people want them for last minute circumstances. If you could book a cheaper return fare but only use the return then you'd be cheating the revenue systems.

It's pretty much standard with airlines which offer return fares (many LCCs actually only offer singles.

alex_reuben wrote: »

So what would happen if you missed the flight if your car broke down and you had to use another airline to get out there asap on a one way fare? Hardly seems fair...

In that circumstance you would probably still be better buying a return fare with the new airline. However the original airline would most likely rebook you on a later flight - particularly if you turn up at the airport on the day of your original flight.

agrinnall

steve1500 wrote: »

Imagine if you bought a return railway ticket from Oxford to Brighton v London and had the cheek not to use the Paddington leg and they cancelled the rest of the ticket

What makes you think that couldn't happen?

photome

steve1500 wrote: »

We very nearly fell foul of this a few years ago

We went with friends to Tampa via Chicago. They then decided they would go to New York & link up with us in Chicago for the flight back.

We phoned up BA on the off chance that we might be able to get some money back for the Tampa Chicago leg. They said no & we happily accepted it as we were making the changes

We subsequently had to phone BA again which was when we were told about this racket of miss a leg. Had we not made that phone call who knows what would have happened

Luckily for us, BA record every single phone call when they listened back to it, it was clear we had not been told about it, so they amended the tickets at no charge.


If you asked 90% of the population, they wouldn’t have a clue about this racket.


Imagine if you bought a return railway ticket from Oxford to Brighton v London and had the cheek not to use the Paddington leg and they cancelled the rest of the ticket

Are you advocating this "racket" is stopped and that all airlines only sell fully flexible fares so that we all end up paying more!

steve1500

photome wrote: »

Are you advocating this "racket" is stopped and that all airlines only sell fully flexible fares so that we all end up paying more!

I am not saying that at all


What are the airlines loosing if you do not turn for a leg of your flight - nothing. They have your money


In fact, they could potentially, be better off

tomtontom

steve1500 wrote: »

I am not saying that at all


What are the airlines loosing if you do not turn for a leg of your flight - nothing. They have your money


In fact, they could potentially, be better off

The profit on the ticket you should have purchased?

steve1500

We purchased a ticket & paid for it. We didn't use it. We never got any money back for, not did we expect to.


We bought another ticket so how have the air lost out.


If you buy a ticket from Manchester to New York via Heathrow return & for what ever reason do not take the Man to LHR leg is it morally right that they can cancel all the other legs of the journey?

jackieblack

steve1500 wrote: »

If you buy a ticket from Manchester to New York via Heathrow return & for what ever reason do not take the Man to LHR leg is it morally right that they can cancel all the other legs of the journey?

It's perfectly acceptable, if those are the terms you've agreed to