MSE deal talk talk £130 L2S Voucher

lilly1972

I signed up with talk talk at the end of September to get the MSE deal for £130 love2shop voucher and was just wondering if anybody else signed up and has received the voucher yet.

welf_man

I transferred to TalkTalk about 2 months ago, using a link from the MSE Newsletter to get a £130 voucher. This was meant to be sent 28 days after the service went live, and should have been automatic with online Account registration.

The voucher has not arrived, and I have emailed twice using the dedicated email form, but have not had a response.

Has anyone else had this problem and resolved it, and if so, how? Or have you just waited for the voucher and it's arrived okay?

Finally, does anyone have a TalkTalk Customer Services phone number as I can't locate it?

TIA,

Mel.

starson79

I'm usually very particular on terms and conditions, and research the asterisk text behind promotions. However even I was caught out (huh fancy that!) with Talk Talk's £75 Love2Shop voucher promotion if I signed up for Broadband with them.
I'm sure I'm not the first or the last, but I entered a contract to set up Internet in my new home, and on further enquiry (when the voucher had not showed up yet), was told that I am considered to be a "new line" customer and I am not eligible for a fun shopping spree.
Well, blast me berries. All these years I have considered a "new line" to mean a new line i.e. an engineer coming out to set up the what-not. But I didn't require that. There was a working BT line already.
Oh no says Talk Talk. I'm a "new line" because I didn't have an existing provider which I transferred over from. A new line translates as needing a new telephone number.
I'm mighty peeved. I'd like to respond to their email asking for compensation which at least makes this less of a peeve. How do I word the critical "can I have compensation please you bunch of conniving !!!!!!s?" sentence in my email response?
Much obliged to any contributors