Are Talk Talk in breech of contract

Hoonercat

I've been with TT for over 5 years but upgraded to Fibre which went 'live' on 24 October. All good for the first 24 hours but since then I cannot get a connection during busy times, I can only get a connection after 10pm every night (almost 10pm on the dot), can also get a connection in the mornings but it always cuts out at about 1.30pm at weekend (at work during the week so not sure if it is the same then).
It has now been over 3 weeks since I first raised this issue with TalkTalk but it is still not resolved. When I first spoke with them I was told it would be dealt with within 72 hours, then passed on to BT if need be. It took them 10 days to pass it on to BT, an engineer came out, changed a few things both in and outside the house and declared it all working. A couple of hours later, right on time and the connection dropped and didn't reconnect until 10pm. Spoke to TalkTalk who said it would have to be logged as a new complaint, despite me assuring them that it was exactly the same issue, so the whole process had to start agin from square one.
I have contacted TalkTalk to end the contract and have been told that I'll have to pay a termination fee. It has already cost me £50 this month (inc. upfront costs) for an almost unusable service, and now they want to charge me a termination fee:mad:
I'm paying TalkTalk for a service that they are not providing and feel that I have given them ample time to put it right. Are they in breech of contract or am I really stuck with them?

LazyTyper

Follow their formal complaint route. Things should then start to move in your favour. Perhaps a small amount to compensate as a goodwill gesture.

JJ_Egan

If its dropping at x time the usual reason is something in the house powers on and interferes with the signal .

Is the connection dropping on ethernet cable or WiFi.
Have you carried out the tests from the master socket ??

Hoonercat

JJ_Egan wrote: »

If its dropping at x time the usual reason is something in the house powers on and interferes with the signal .

Is the connection dropping on ethernet cable or WiFi.
Have you carried out the tests from the master socket ??

Ethernet, nothing else powers on or off at that time. Engineer changed the master socket along with something outside and all tested fine.