Barclaycard rant - zero trust

Monkeyballs

Rainandthunder wrote: »

That's a a bit of a reach, I've never missed a payment on any form of credit. How did you come to that conclusion?

I do get the feeling that many replies for this thread are based around people skimming it or cherry-picking it.

This thread ulitimately was made for two reasons - to share this horrifying experience, and learn more about other people's experience with Barclaycard. I would still love to hear from Barclaycard users - I am hoping that this type of farce is in the minority.

Hang around for a while on this site and you'll see an increasing number of newbies posting a rant about a financial institution suggesting wrong doing on their part...

Also, you're looking to do a balance transfer and it's not unreasonable to think that you might drag your heels in making a payment to the cards which you normally pay hoping to transfer the balance before payment is due not so much of a reach now is it?

As you can see from others posting in response to your original, many don't have problems with BC... It's nothing to do with "skimming" or "cherry picking" but you seem quite offended by me (in essence) asking if my assumption was the case but ignored the bit in which I asked about you being sure it was definitely Barclaycard and if you called them or vice versa?

MB

M0ney

Rainandthunder wrote: »

That's a a bit of a reach, I've never missed a payment on any form of credit. How did you come to that conclusion?

I do get the feeling that many replies for this thread are based around people skimming it or cherry-picking it.

This thread ulitimately was made for two reasons - to share this horrifying experience, and learn more about other people's experience with Barclaycard. I would still love to hear from Barclaycard users - I am hoping that this type of farce is in the minority.

I have a BC, Santander cc and 2 weeks ago I got a BA Amex, BC have been not bad, far better than Santander who I have found to be shockingly bad. Amex so far have been great but it is early days....

wubbles

Rainandthunder wrote: »

This thread ulitimately was made for two reasons - to share this horrifying experience

You'd say this experience was horrifying would you?

I'd say horrifying is the way some children don't have enough food to eat, or the way that disease is rife in certain parts of the world.

I wouldn't say attempting to obtain a credit card could ever be described as "horrifying" no matter what the situation.

Lioness_Twinkletoes

Rainandthunder wrote: »

This thread ulitimately was made for two reasons - to share this horrifying experience, and learn more about other people's experience with Barclaycard. I would still love to hear from Barclaycard users - I am hoping that this type of farce is in the minority.

I think to use the adjective 'horrifying' is a bit much, to be honest. It has been irritating and inadequate, yes, but hardly horrifying.

I have a Barclaycard and have been more than pleased with the service I've received.

Rainandthunder

Rainandthunder wrote: »

I'm new to the forums, however I feel I must share my experiences with Barclaycard. I see many forum users have had poor experiences with them, and although this is terrible, I don't feel so alone.

I applied for a Platinum Barclaycard at the beginning of October this year, and transferred two balances - one from Capital One and one from Aqua. I will bullet point the issues I have had as it's not fair to leave a novel on the forums

My card was late - 4 days past the maximum time allowed.

My balance transfers had to be re-requested as they were not actioned properly on Barclaycard's side.

I received 4 different pin numbers in the post the week before my card arrived.

When chasing up my card, the female (Indian) advisor asked if I wanted to add my Husband as secondary - I agreed and divulged personal details including a very private email address known to very few people - 3 days later my Husband receives a very suspicious email with a dodgy attachment, supposedly from Barclays - please bear in mind in 7 years of this email account being active, he has had only 4 spam emails, none of which were suspicious. I raised this with Barclaycard and the female (Indian) advisor told me 'it was a coincidence and that Barclaycard do not send emails' - I have 6 emails legitimately from Barclaycard in my inbox. I then spoke with a UK manager as this issue was escalated, and he admitted the email and circumstances were very suspicious, but that they could do nothing but ask me to forward the email to fraud services, which I have already done. This was over a week ago and I have had no response from Fraud services despite a follow-up request for a response.

Since my request for a card for my Husband on the 13/10/2014 he has STILL not recieved it, and in fact the advisor that took my husband's details had not even issued it...

On the 07/11/2014 I received a call from Barclaycard and was told that mine and my Husband's card (which he had still not received) were at risk of fraud and had to be blocked, and that new cards were being issued automatically. Concerned, I called back on 10/11/2014 with a list of questions about the suspected fraud and was advised my details were safe (despite the email incident) and that the previous advisor had not re-issued the cards as she claimed she would... I asked the advisor to do so.

So essentially, the call centre in India, staffed with incompetent staff with poor english comprehension (I have lost count of the number of times I have had to repeat even simple phrases or requests, or have information repeated as I did not understand the advisor), have provided the worst customer experience I have ever had.

I have great concerns about the information I provided to the female advisor on the 13/10/2014, as the email has clearly been abused - that woman took my Husband's DOB, mothers maiden name, address, mobile number etc. Oh, AND when I was speaking to another adviser later they told me there was no record of that information on the system...

So far, no response from Barclaycard, but I will be taking this complaint as far as I can. Once personal details have been abused, there is no taking it back.

I would be very interested indeed to hear of any similar experiences you may have had with Barclaycard.

Thanks for reading.

So now for an update - after having been informed that my cards were being issued on the 10/11/2014, I was still concerned I hadn't received them so rang Barclaycard on the 19/11 - the cards again hadn't been issued - I was promised a callback from 2 - 3pm on 20/11 to confirm that they had been issued. No call. I've also not received a response from the fraud team, despite having sent a request for at least notification that they received original. *Tumbleweed*

It would be useful to note here that my description of horrifying of course relates to the customer service experience I've had as a Barlcaycard customer, indeed as a customer full stop.

stator

If I were you I would demand that Barclaycard pay for a credit monitoring service for your husband since it seems likely that their operative was acting fraudulently.