Barclaycard rant - zero trust

Rainandthunder

I'm new to the forums, however I feel I must share my experiences with Barclaycard. I see many forum users have had poor experiences with them, and although this is terrible, I don't feel so alone.

I applied for a Platinum Barclaycard at the beginning of October this year, and transferred two balances - one from Capital One and one from Aqua. I will bullet point the issues I have had as it's not fair to leave a novel on the forums

My card was late - 4 days past the maximum time allowed.

My balance transfers had to be re-requested as they were not actioned properly on Barclaycard's side.

I received 4 different pin numbers in the post the week before my card arrived.

When chasing up my card, the female (Indian) advisor asked if I wanted to add my Husband as secondary - I agreed and divulged personal details including a very private email address known to very few people - 3 days later my Husband receives a very suspicious email with a dodgy attachment, supposedly from Barclays - please bear in mind in 7 years of this email account being active, he has had only 4 spam emails, none of which were suspicious. I raised this with Barclaycard and the female (Indian) advisor told me 'it was a coincidence and that Barclaycard do not send emails' - I have 6 emails legitimately from Barclaycard in my inbox. I then spoke with a UK manager as this issue was escalated, and he admitted the email and circumstances were very suspicious, but that they could do nothing but ask me to forward the email to fraud services, which I have already done. This was over a week ago and I have had no response from Fraud services despite a follow-up request for a response.

Since my request for a card for my Husband on the 13/10/2014 he has STILL not recieved it, and in fact the advisor that took my husband's details had not even issued it...

On the 07/11/2014 I received a call from Barclaycard and was told that mine and my Husband's card (which he had still not received) were at risk of fraud and had to be blocked, and that new cards were being issued automatically. Concerned, I called back on 10/11/2014 with a list of questions about the suspected fraud and was advised my details were safe (despite the email incident) and that the previous advisor had not re-issued the cards as she claimed she would... I asked the advisor to do so.

So essentially, the call centre in India, staffed with incompetent staff with poor english comprehension (I have lost count of the number of times I have had to repeat even simple phrases or requests, or have information repeated as I did not understand the advisor), have provided the worst customer experience I have ever had.

I have great concerns about the information I provided to the female advisor on the 13/10/2014, as the email has clearly been abused - that woman took my Husband's DOB, mothers maiden name, address, mobile number etc. Oh, AND when I was speaking to another adviser later they told me there was no record of that information on the system...

So far, no response from Barclaycard, but I will be taking this complaint as far as I can. Once personal details have been abused, there is no taking it back.

I would be very interested indeed to hear of any similar experiences you may have had with Barclaycard.

Thanks for reading.

g6jns_2

I have had serious communication problems with Barclaycard because of them employing staff that do not have sufficient command of English. Try phoning the Complaints Department on 01452-828020 office hours only.

meer53

Rainandthunder wrote: »

I'm new to the forums, however I feel I must share my experiences with Barclaycard. I see many forum users have had poor experiences with them, and although this is terrible, I don't feel so alone.

I applied for a Platinum Barclaycard at the beginning of October this year, and transferred two balances - one from Capital One and one from Aqua. I will bullet point the issues I have had as it's not fair to leave a novel on the forums

My card was late - 4 days past the maximum time allowed.

My balance transfers had to be re-requested as they were not actioned properly on Barclaycard's side.

I received 4 different pin numbers in the post the week before my card arrived.

When chasing up my card, the female (Indian) advisor asked if I wanted to add my Husband as secondary - I agreed and divulged personal details including a very private email address known to very few people - 3 days later my Husband receives a very suspicious email with a dodgy attachment, supposedly from Barclays - please bear in mind in 7 years of this email account being active, he has had only 4 spam emails, none of which were suspicious. I raised this with Barclaycard and the female (Indian) advisor told me 'it was a coincidence and that Barclaycard do not send emails' - I have 6 emails legitimately from Barclaycard in my inbox. I then spoke with a UK manager as this issue was escalated, and he admitted the email and circumstances were very suspicious, but that they could do nothing but ask me to forward the email to fraud services, which I have already done. This was over a week ago and I have had no response from Fraud services despite a follow-up request for a response.

Since my request for a card for my Husband on the 13/10/2014 he has STILL not recieved it, and in fact the advisor that took my husband's details had not even issued it...

On the 07/11/2014 I received a call from Barclaycard and was told that mine and my Husband's card (which he had still not received) were at risk of fraud and had to be blocked, and that new cards were being issued automatically. Concerned, I called back on 10/11/2014 with a list of questions about the suspected fraud and was advised my details were safe (despite the email incident) and that the previous advisor had not re-issued the cards as she claimed she would... I asked the advisor to do so.

So essentially, the call centre in India, staffed with incompetent staff with poor english comprehension (I have lost count of the number of times I have had to repeat even simple phrases or requests, or have information repeated as I did not understand the advisor), have provided the worst customer experience I have ever had.

I have great concerns about the information I provided to the female advisor on the 13/10/2014, as the email has clearly been abused - that woman took my Husband's DOB, mothers maiden name, address, mobile number etc. Oh, AND when I was speaking to another adviser later they told me there was no record of that information on the system...

So far, no response from Barclaycard, but I will be taking this complaint as far as I can. Once personal details have been abused, there is no taking it back.

I would be very interested indeed to hear of any similar experiences you may have had with Barclaycard.

Thanks for reading.

How have your personal details been abused ?

Thrugelmir

Some people are crooked. That's an unavoidable fact of life. What loss have you suffered?

thebritishbloke

And you're telling us this why? I don't see any real point to this story. I agree that some BarclayCard staff don't have the best English, but if you speak a little bit slower and clearer to any foreigner, they understand you a lot more. I've not had any quibbles with them.

Monkeyballs

Reading between the lines you never paid Cap One or Aqua thinking the transfer would complete and it hasn't and now you have two missed payments?

Are you 100% sure it was Barclaycard who called you and not vice versa as some scammers call claiming to be from card suppliers...

MB

TheNibbler

Sorry to hear that Rainandthunder. I think you've just been unlucky with your experience.

I've been with barclaycard for 2 years, have to say they've been excellent from start to finish, cannot fault them.

Not terribly helpful to your situation I know but wanted to give you another viewpoint.

I wish you good luck getting it sorted.

Aquamania

Rainandthunder wrote: »

I'm new to the forums, however I feel I must share my experiences with Barclaycard. I see many forum users have had poor experiences with them, and although this is terrible, I don't feel so alone.

I applied for a Platinum Barclaycard at the beginning of October this year, and transferred two balances - one from Capital One and one from Aqua. I will bullet point the issues I have had as it's not fair to leave a novel on the forums

My card was late - 4 days past the maximum time allowed.

My balance transfers had to be re-requested as they were not actioned properly on Barclaycard's side.

I received 4 different pin numbers in the post the week before my card arrived.

When chasing up my card, the female (Indian) advisor asked if I wanted to add my Husband as secondary - I agreed and divulged personal details including a very private email address known to very few people - 3 days later my Husband receives a very suspicious email with a dodgy attachment, supposedly from Barclays - please bear in mind in 7 years of this email account being active, he has had only 4 spam emails, none of which were suspicious. I raised this with Barclaycard and the female (Indian) advisor told me 'it was a coincidence and that Barclaycard do not send emails' - I have 6 emails legitimately from Barclaycard in my inbox. I then spoke with a UK manager as this issue was escalated, and he admitted the email and circumstances were very suspicious, but that they could do nothing but ask me to forward the email to fraud services, which I have already done. This was over a week ago and I have had no response from Fraud services despite a follow-up request for a response.

Since my request for a card for my Husband on the 13/10/2014 he has STILL not recieved it, and in fact the advisor that took my husband's details had not even issued it...

On the 07/11/2014 I received a call from Barclaycard and was told that mine and my Husband's card (which he had still not received) were at risk of fraud and had to be blocked, and that new cards were being issued automatically. Concerned, I called back on 10/11/2014 with a list of questions about the suspected fraud and was advised my details were safe (despite the email incident) and that the previous advisor had not re-issued the cards as she claimed she would... I asked the advisor to do so.

So essentially, the call centre in India, staffed with incompetent staff with poor english comprehension (I have lost count of the number of times I have had to repeat even simple phrases or requests, or have information repeated as I did not understand the advisor), have provided the worst customer experience I have ever had.

I have great concerns about the information I provided to the female advisor on the 13/10/2014, as the email has clearly been abused - that woman took my Husband's DOB, mothers maiden name, address, mobile number etc. Oh, AND when I was speaking to another adviser later they told me there was no record of that information on the system...

So far, no response from Barclaycard, but I will be taking this complaint as far as I can. Once personal details have been abused, there is no taking it back.

I would be very interested indeed to hear of any similar experiences you may have had with Barclaycard.

Thanks for reading.

Welcome to MSE.

I admit I have not fully read your post, but if you have lost all trust in the provider, I suggest you pay off the cards and get them closed asap

But with over 10 million Barclaycard customers in the UK alone, I would suggest not every one of those feels the same as you.

Rainandthunder

Monkeyballs wrote: »

Reading between the lines you never paid Cap One or Aqua thinking the transfer would complete and it hasn't and now you have two missed payments?

Are you 100% sure it was Barclaycard who called you and not vice versa as some scammers call claiming to be from card suppliers...

MB

That's a a bit of a reach, I've never missed a payment on any form of credit. How did you come to that conclusion?

I do get the feeling that many replies for this thread are based around people skimming it or cherry-picking it.

This thread ulitimately was made for two reasons - to share this horrifying experience, and learn more about other people's experience with Barclaycard. I would still love to hear from Barclaycard users - I am hoping that this type of farce is in the minority.

Caz3121

not sure what you are attempting to achieve whether it is an apology and some sort of offer of investigation or whether you are attempting to get some sort of financial gain
If I was so unhappy with an organisation I would not give them my business and would pay my account off and close it

comeandgo

My experiences with Barclays have been excellent, no complaints.