Sky Broadband Deal £12.50 unlimited from May.

bigplc

Hi,

does anyone know the details of this deal from last May.
Broadband AND phone line rent £12.50/mth (pay monthly). MSE Blagged. We've 5,000 Sky 50% off codes for Sky newbies (ie, you can't have had it in the last 12mths).

"For £12.50/mth, on a 12mth contract, you get BOTH unlimited download broadband (avail to 90% of UK), usually £10/mth alone and line rent, incl weekend calls to landlines, usually £15.40/mth alone. Call costs are roughly on par with BT. It sends you a router too, but you pay £6.95 p&p extra for this. If you need a new line too (eg, if you've cable), installation's £20 with this deal."


I took out this deal through MSE and now 6 months later they have started charging me for line rental (another 16.40 a month) I cant find details of the Ts&Cs of the original deal but thought it was £12.50 for 12 months. Can anyone enlighten me?

Cheers,

Scrounger

bigplc wrote: »

...they have started charging me for line rental (another 16.40 a month) I cant find details of the Ts&Cs of the original deal but thought it was £12.50 for 12 months.

If you're quick you could threaten to cancel your Sky telephone & bb services (and move over to Plusnet or EE using cashback deals) due to the (£1/month) Sky line-rental increase.

They might let you stay on your current deal for another 12 months in order to keep you.

Scrounger

bigplc

I have no idea how to find out the original terms of this deal.
Maybe it does say the line rental will be charged after 6 months but the original offer doesnt sound like that!

"For £12.50/mth, on a 12mth contract, you get BOTH unlimited download broadband (avail to 90% of UK), usually £10/mth alone and line rent, incl weekend calls to landlines, usually £15.40/mth alone. Call costs are roughly on par with BT. It sends you a router too, but you pay £6.95 p&p extra for this. If you need a new line too (eg, if you've cable), installation's £20 with this deal."

How do I find the original offer? If I look back it showes the above then I click the link the pages have been updated so you cant see the original post or offer.

Quentin

If you have that screen printed that should be enough to persuade Sky to honour the deal.


Send in a written complaint together with your screen print.

steveE2

Here's a link to original offer on webarchive

http://web.archive.org/web/20140509171332/http://www.moneysavingexpert.com/phones/cheap-broadband#sky50

hubb

Scrounger wrote: »

If you're quick you could threaten to cancel your Sky telephone & bb services (and move over to Plusnet or EE using cashback deals) due to the (£1/month) Sky line-rental increase.

They might let you stay on your current deal for another 12 months in order to keep you.

Scrounger

No they won't. I rang them today and the best they could do was £16.50 a month for BB/LR. The trouble is I wanted to stay at Sky because I get decent service. EE and Plusnet get poor customer service reviews .

avantra

hubb wrote: »

No they won't. I rang them today and the best they could do was £16.50 a month for BB/LR. The trouble is I wanted to stay at Sky because I get decent service. EE and Plusnet get poor customer service reviews .

I don't think Plusnet gets poor cs review, from MSE's own survey 80% said great service. I am with Plusnet and the best thing about them is a very good customer service. They are also aware of the competition and offered me retention deals second year in a row.

Beau2013

Ive got the same issue, how have you gone on?