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Hoover suction n/w can I take it back

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Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Zandoni wrote: »
    Tesco will repair,replace or even refund, they will not suggest that the OP proves the fault is inherent as they sell with a one year guarantee.

    Assuming the cleaner is faulty of course.
    Does a Tesco one year guarantee include misuse and accidental damage?

    If that's so, then that is well worth knowing. Thanks for that.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    wealdroam wrote: »
    Does a Tesco one year guarantee include misuse and accidental damage?

    If that's so, then that is well worth knowing. Thanks for that.

    Of course it doesn't, nor does SOGA
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Zandoni wrote: »
    Of course it doesn't, nor does SOGA

    In which case someone has to decide whether the fault is due to accidental damage or misuse, don't they?
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 17 November 2014 at 9:13PM
    ring zanussi first
  • frugal_mike
    frugal_mike Posts: 1,687 Forumite
    Zandoni wrote: »
    Tesco will repair,replace or even refund, they will not suggest that the OP proves the fault is inherent as they sell with a one year guarantee.

    Assuming the cleaner is faulty of course.

    So you're admitting that there are conceivably situations where Tesco will refuse to refund/replace/repair? So you actually agree with what we said then? We said to ask Tesco to offer a remedy, and that they would probably do that if it wasn't something simple like a blocked filter.

    What I don't understand is why you would object to someone being made aware of the possibility that Tesco may disagree, and that if they do disagree that doesn't mean they have no rights to a remedy if they can prove the fault exists.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    wealdroam wrote: »
    In which case someone has to decide whether the fault is due to accidental damage or misuse, don't they?

    This is a supermarket vacuum cleaner we are talking about, if there's no obvious damage they will sort the problem without too much fuss.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Zandoni wrote: »
    This is a supermarket vacuum cleaner we are talking about, if there's no obvious damage they will sort the problem without too much fuss.

    If you say so. Still don't understand how you can be so sure about that though.
    But if I had written that, I would've put the word 'probably' between 'will' and 'sort'.
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