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Terrible vodafone service
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Okay, for about 6 months or so there is constantly maintenance work happening with the service and the 3G service is usually about 0.2mbps which is terrible. I was on the webchat again today for what is about the millionth time since joining in January (exaggeration maybe but you get the point :P)
Today, the advisor actually admitted there is a network problem with half of my postcode ; actually confused how half the postcode can get coverage yet the other half have issues. Nevertheless the advisor then offered a penalty free cancellation if I returned the device to them. The problem here being I changed my handset on my own accord and the one I actually have is not the one I got through the deal. I was therefore offered £5 off my deal because of the lack of internet services being available.
Do you think this is an acceptable offer?
Today, the advisor actually admitted there is a network problem with half of my postcode ; actually confused how half the postcode can get coverage yet the other half have issues. Nevertheless the advisor then offered a penalty free cancellation if I returned the device to them. The problem here being I changed my handset on my own accord and the one I actually have is not the one I got through the deal. I was therefore offered £5 off my deal because of the lack of internet services being available.
Do you think this is an acceptable offer?
Currently in a Protected Trust Deed - 23 payments until DEBT FREE - February 2027
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