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Virgin Media Cancellation charges!

Nystatin10
Nystatin10 Posts: 3 Newbie
in Broadband & internet access
Hello

I have recently moved so cancelled VM services (phone, bb & tv) from my previous house. Was shocked when I was told that I would have to pay £15 for cancelling the services. I had been a Telewest customer from 2003 (which then changed to VM).

I have never heard of paying exit fees for leaving a service provider - can anyone help?!

Many thanks

Comments

  • normanmark
    normanmark Posts: 4,156 Forumite
    It would suggest that you could be still under contract? Have you changed your speed or services in the last 12 months? if so they'll start a new term of contract & the exit fee's stated are probably related to that term :)
  • Nystatin10
    Nystatin10 Posts: 3 Newbie
    No I haven't changed my services. Think I will contact them and ask them to clarify the fees.

    Thanks for your post.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Did you give them 30 days notice of cancellation?
    That gum you like is coming back in style.
  • Nystatin10
    Nystatin10 Posts: 3 Newbie
    No I didn't - isn't VM paid in arrears though?
This discussion has been closed.
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