Activity/experience day - no date changes permitted/hefty admin fee

jadorevintage

Please delete

hcb42

I think you agreed to the terms...

Most Gift Experience Voucher companies offer some degree of flexibility at a price, and indeed some companies offering these experiences have their own terms and conditions

I would not think that a cancellation penalty of 1/3rd seems unreasonable, particularly as if you cancel then the chances of them getting someone to replace your place are slim to none depending on the lateness of cancellation

jadorevintage

............

wealdroam

Post #1:

jadorevintage wrote: »

I had a gift given to me which is an experience day. I booked it today over the phone and the lady told me the date is non-transferable. Without thinking, stupidly, at the time, I booked a date the next working day (a Monday) after my impending jury service is due to end. Obviously there's a chance my jury service could extend and I may miss the experience day.

I also haven't got that date booked as leave from work and now, thinking about it, doubt it would be approved because of the timing. At the time I booked, I expressed I could only do weekends but should have checked the day of the week myself. The lady told me the date, but not the day of the week. Having expressed I could only do weekends, I stupidly assumed it must be a Saturday.

The T&Cs sent to me by email afterwards state that one date change is permitted, but subject to an admin fee of £50 (about a third of what the experience costs, which seems extortionate to me).

I plan on phoning them tomorrow to see whether they'll let me change the date, but just wanted some opinions as to where I stand legally?

TIA.

Post #3:

jadorevintage wrote: »

hcb42 wrote: »

I think you agreed to the terms...

Most Gift Experience Voucher companies offer some degree of flexibility at a price, and indeed some companies offering these experiences have their own terms and conditions

I would not think that a cancellation penalty of 1/3rd seems unreasonable, particularly as if you cancel then the chances of them getting someone to replace your place are slim to none depending on the lateness of cancellation

Thanks. I don't want to cancel, just change the date...

There is no cancellation penalty; if you cancel, they just don't refund the cost paid (which I didn't pay anyway, as it was a gift to me, but I'd hate for it to be wasted).

The £50 is to change the date of the booking.

The experience is around six weeks' away.