Identify Lloyds Policy Payments

Bloblik

What is this post about ?
I was 31, fit and healthy, what need did I have for 4x insurance policies to insure everything including my right toe nail ! all I wanted was an increase in my overdraft facility - but through pressure selling I was coerced into signing for them in order to get the overdraft - I trusted my bank to deal with me with a certain degree of integrity, but instead they took advantage of that, a good solid customer who had been with them for 10 years, never over drawn, and often with a healthy balance. The bank insisted on these policies, twisting my arm, and in a way milking me as a customer - using the overdraft facility as en excuse.
Since having moved bank and being given an overdraft, no such insurance policies have ever been asked for.
Lombard have admitted fault, and that was the same thing, sold along the same lines, ie no keyman or keyasset ... no funding.
I think the mis-selling thing was rife around that time, and people like my bank just thought, well if everybody else is doing it then so shall we, but that doesn't make it right !

roonaldo

Bloblik wrote: »

What is this post about ?
I was 31, fit and healthy, what need did I have for 4x insurance policies to insure everything including my right toe nail

But one of the policies you refer to is building insurance, which is nothing to do with being healthy or not. You need to insure your house as it would have been a condition of your mortgage.

Re. Private medical insurance and the accident cover, the fact you were healthy proves you were eligible for it. Mis-selling would be when you have a load of conditions or not eligible for it! Insurance is to cover unforseen events.

You refer to mis-selling being rife in your first post, but mis-selling of buildings insurance, private medical cover or accident cover has never been rife.

dunstonh

I was 31, fit and healthy, what need did I have for 4x insurance policies to insure everything including my right toe nail !

All that means is that you were eligible to have these things. Everyone is healthy until they are not. And in your 30s you start entering the ages when you are more likely to suffer claims.

but through pressure selling I was coerced into signing for them in order to get the overdraft

Yet it you didnt complain at the time but now wish to raise it 20 or so years later. Its an unprovable allegation. Anyone can say that about anything.

I think the mis-selling thing was rife around that time, and people like my bank just thought, well if everybody else is doing it then so shall we, but that doesn't make it right !

Certainly the banks had a bad reputation and did bend peoples arms as you say. However, it did not happen with everyone and each and every case is looked at on its own merits. PPI was typically used in heavy sales processes but none of what you mention is PPI.

[Deleted User]

Bloblik wrote: »

I was 31, fit and healthy, what need did I have for 4x insurance policies !

That's like saying you didn't need car insurance because your car was perfectly roadworthy and had never been involved in a road traffic accident!
It's also tantamount to saying you didn't need life insurance because you had yet to die!

Bloblik wrote: »

Lombard have admitted fault

If you read their response letter, you will see they very carefully will not have accepted any liability. They have upheld your complaint, but you will never know the reason why because they will never tell you. Only rejection letters detail why.

Bloblik

Well, I and my father - both at the time and still feel, Lloyds bank abused our trust as a loyal customer and acted without integrity selling us policies we didnt' want or need - and used the Overdraft as an excuse to mis sell us those - even at the time I resisted the need for all those policies - but they insisted, surely all the above constitutes mis-selling.

Interesting point about Lombards response - thanks.
Under the reasons contained within Lloyds response letter, I now realise they only reference one policy - the CORI ( L&E Commercial Overdraft Repayment Insurance) - stating that my Nominal printouts "are not acceptable as documentation evidence of premiums paid as they are not official bank statements".
I have however now found all the original year HMRC Returns and my accountants P&L that show figures that tie in with my Nominal Printouts.

roonaldo

Bloblik wrote: »

Under the reasons contained within Lloyds response letter, I now realise they only reference one policy - the CORI ( L&E Commercial Overdraft Repayment Insurance) .

As this is the only one that is PPI.

Your employment status is also irreverent to buildings insurance, medical cover and the accident cover which you have.

I'm not sure what your are getting at, you need to understand you have several different polices, you might be better off doing some research about what each one covered you for. You also cant lump them together and say I was mis-sold several polices.

Bloblik

I was sold all 3 policies together (along with the PPI Commercial Overdraft Repayment Insurance), I am claiming for all of them, they were:

Hospital Income Plan
Accident Protection Plan
Private Medical Insurance

Assuming the Lloyds PPI claims department would see the other policies sold in conjunction as one, is, now I realise not how the Lloyds Claims dept work.

The PPI dept have given me a reference number for the 3x other insurances.
After receiving my initial complaint I received an acknowledgement letter, subsequent letters were never received, so this letter languished at the back of my folder, and when calling the PPI department I did not quote the ref - which resulted in being told that they do not deal with such insurances - so now I am confused as to whether they are are the right department to be looking ta my claim.

The 'Customer Care Lloyds TSB Insurance' number (0845 300 5599) I have bean dealing with dont seem to know what each other's dept under that number are doing, they have sent me round in circles for months trying to get someone to look at the 3x non PPI insurances I had, they have lost letters, I have failed to receive letters, and even when requesting copies, failed to receive those ...
No one seemed to want to entertain my claim for the 3x insurance policies, which I feel is valid.
I simply want to speak to a department that deals with the mis selling of insurance, surely not that difficult.
After the 'Customer Care Lloyds TSB Insurance' number told me they do not know who can handle my 3x insurance claims - I have been passed through to the 'General Complaints' dept - where I have had at length had to explain everything to 3 people, a 4rd person from the dept phoned me but I'd lost the will to live by that point.
I feel as if Lloyds are almost being obstructive towards my claim!
I am promised I will now be pointed in the right direction.

Nasqueron

Do better putting it all in writing, one complaint for one policy and don't mix up what you are trying to reclaim - explain why you think each one was miss-sold with evidence to support it and see what they say.

As others have noted, statements such as being fit and healthy do not invalidate health insurance, if anything, it strengthens the case as you would not be excluded for any pre-existing conditions.

Insurance is always something you never want to use but is there as a safety net should the worst happen - you could be hit by a bus tomorrow and be off work for a year, then you would be happy to have insurance to claim on.

dunstonh

No one seemed to want to entertain my claim for the 3x insurance policies, which I feel is valid.

They are not PPI. So, if you are using PPI reasons or sending it to the PPI team then it would be confusing. It you go to the main calling area and say claim then they will think you want to claim on the policies. You want to complain. Not claim.

I have been passed through to the 'General Complaints' dept - where I have had at length had to explain everything to 3 people, a 4rd person from the dept phoned me but I'd lost the will to live by that point.

That is the right department.

I feel as if Lloyds are almost being obstructive towards my claim!

They are unlikely to be obstructive. Its probably more confusion about as the three products are not PPI and use of the word claim when you mean complain.

Bloblik

Thanks.
At the time I had two well paid reliable members of staff who almost ran the business for me - and my father/partner who could manage the business if the worst did happen, I was also mortgage free at the time, with minimal financial demands on the business.
So why would I need all that insurance, it cost well over £5000 over 5 years, a substantial amount, my bank saddled me with more debt, so in my mind they working with my best interests in mind.
I insure my house and my car - but that is all, why do you need anything more ? its like Sky TV - do you really need it ? its personal preference - and after all the bank didn't offer these insurances as an option but as a condition of the giving me the Overdraft facility ... they coerced and blackmailed a good solid reliable customer, who trusted them to deal with me with integrity.
I cancelled all the policies once the two bank managers who'd sold me the policies had moved on - being told by another member of Lloyds staff I'd never needed them in the first place ! A few months later I moved bank, was offered the same size over draft, and was never once asked for ANY insurance policies to be put in place.