EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.
MSE News: Tesco to refund customers after ditching kitchen business

531 Posts


Tesco says customers won't lose out after it pulled out of its kitchen and bathroom fitting service - Mark Two ...
Read the full story:
Tesco to refund customers after ditching kitchen business

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
Tesco to refund customers after ditching kitchen business

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
0
This discussion has been closed.
Latest MSE News and Guides
Replies
I second this, but will also add that customers who placed orders with Tesco should stand back and ask a fundamental question. It is common sense not to walk into the local Co Op and ask "May I buy a fitted kitchen please?" So why had they gone into Tesco and done this?
Further, why did Tesco think that their expertise in selling cans of Heinz soup mean that they were qualified to supply and fit kitchens?
This is a sorry tale where both the retailer and the consumer much share equal responsibility.
It depends who they employed to run that part. I very much doubt the people who knew about Heinz soup!
They have banking and mobile phone business's that are still doing fine so just because they started off with a Supermarket chain doesn't mean other things can't work if the right planning goes into it.
No it isn't... This is effectively Tesco putting their brand on a kitchen fitter. It wouldn't have taken much effort at all to do, and it certainly would not have been done by the same teams responsible for the "core business".
But how's that different from the other big 4, it's not. Sainsbury's & Morrison's in particular also suffering mainly to the Aldi & Lidl competition. I can't see Tesco's going anywhere.
My question is what is the position for their "lifetime guarantee". Is it the lifetime of the partnership with Tesco, the lifetime of Mark Two, or my lifetime (which I expect/hope to be a long time)
Im sure Sir Richard asked himself the same question when he went from selling vinyl at the local market to setting up a train firm, a media company etc etc