Orange deny contract ended

Kernel_Sanders

Do you know the date you made this call? I'm pretty sure they record all calls to cover themselves.

Buzby

Wouldn't matter - any recording is for their benefit, not yours. Even if you did say you were giving 30 days notice, the fact you had nothing from them confirming this or a final bill should have set alarm bells ringing.

Since you wrote, if you sent it recorded you would have proof, but you didn't - so back to square 1. If you don't pay, your credit file shows the unpaid debt, which is followed quickly by a default.

Tread warily - you can still make it worse. Do they know agree you have given notice? If not, the bills still must for paid, and up to December.

Quiet_Spark

grumbler wrote: »

Do you have the call to Orange in the call history of your phone?

That still wouldn't prove what was said during the course of the call, which is why I have my phone automatically record all calls that are made/received.

grumbler

Yes, but it can prove that there was a call and can help with finding the recording if it exists.

d123

grumbler wrote: »

Yes, but it can prove that there was a call and can help with finding the recording if it exists.

When I worked at T-Mobile, calls (if recorded) were usually only kept for a month, I know the local Orange call centres did the same.

They were used for training, so could even be deleted earlier than the 1 month if the manager had reviewed them and hadn't seen any training issues. Not all calls were recorded, in fact, more weren't recorded than were recorded.

If the OP had called for the intention of terminating the line there should have been a note placed on the account detailing the call and what was said. That would still be available on the system, the OP could request a copy of all the notes on their account, there would be a charge for it though.

kittykat17

Firstly, Orange should have recorded your call (all incoming calls are recorded) so ask for a transcript or for them to check it - as long as you remember the date of your call.


Secondly, all email addresses are now: [EMAIL="????@ee.co.uk"]????@ee.co.uk[/EMAIL]


Good luck

Nodding_Donkey

Try a complaint to these email addresses

executive.office@ee.co.uk; Olaf.Swantee@ee.co.uk

Anoneemoose

kittykat17 wrote: »

Firstly, Orange should have recorded your call (all incoming calls are recorded) so ask for a transcript or for them to check it - as long as you remember the date of your call.


Secondly, all email addresses are now: [EMAIL="????@ee.co.uk"]????@ee.co.uk[/EMAIL]


Good luck

Not all calls are recorded. And if they are, they are only kept for a month as d123 says.