Fed up with DWP losing your post?

tomtom256

Why not come up with a plan of how they better manage the mail they receive and send that to the relevant people to action, might get more done than just moaning.

Without a plan of how to make things better nothing will be changed. It could be that the way it is now works well and that the actual percentage of mail lost/misplaced is miniscule in comparison to what is actually received.

TELLIT01

missapril75 wrote: »

And it's an admirable objective.

The thing is, people HAVE been complaining about this for decades.
It's not a business where failure to listen and adapt loses customers who go elsewhere. It's a government department that is run on the cheap (inadequate IT systems, poorly trained staff, overworked and unable to keep up with demands etc) and most people don't care as the victims are "just" the unemployed and those seen as not helping themselves. And most people have zero sympathy with the staff who also try to get things improved.

Most people don't want to pay more in taxation to have things run better.

You have summed the situation up very accurately. I'm told that Income Support staff used to receive 3 months training followed by a period where every claim was checked for accuracy. Training now can often be counted in days with much of the time spent on e-learning i.e. computer based modules which are riddled with errors.

TELLIT01

tomtom256 wrote: »

Why not come up with a plan of how they better manage the mail they receive and send that to the relevant people to action, might get more done than just moaning.

Without a plan of how to make things better nothing will be changed. It could be that the way it is now works well and that the actual percentage of mail lost/misplaced is miniscule in comparison to what is actually received.

It could be that the way it is works well, but it isn't and it doesn't:o The contract with Royal Mail ended at short notice and there was a scramble to get somebody else to do it. There has certainly been an improvement over time but it still isn't good.
To be fair, post has gone to remote sorting offices for as long as I've been aware although there were more, smaller sorting offices. At least then there was a smaller volume for each location to work with and less opportunity for items to go astray.
The simple reality is that the current system is highly unlikely to change to any appreciable degree.

rogerblack

TELLIT01 wrote: »

You have summed the situation up very accurately. I'm told that Income Support staff used to receive 3 months training followed by a period where every claim was checked for accuracy. Training now can often be counted in days with much of the time spent on e-learning i.e. computer based modules which are riddled with errors.

In addition, there is no systematic performance monitoring.
That is - a certain percentage of cases are not pulled out after the decision is made, and then a fresh decision made on them, and checked with the original.
Reviews are only done with the knowledge of the original result.