Parking Eye- Aldi Bedworth

MegansMummy

Hello, i'm after a little bit of guidance from someone who understands all this parking 'invoice' stuff.

I've read through some posts and the stickies at the top, so i'll admit now that i'm a newbie and starting to get square eyes and just after a bit of help with what it is that i exactly need to do.

The 411:
I directed my mother in law to the Aldi Bedworth car park on 31st Oct, this is adjacent to the Home Bargain's store which is the store that we intended on visiting, both stores sit in this car park.

We spent about half an hour in Home Bargains, of which we bought goods from and then headed into their very small town centre (less then a minute away) where we visited one further retail outlet.

On return to the car we were greeted with the mother of all traffic jams, there were cars bumper to bumper behind and in front of our car park space of which we were unable to vacate.

After about forty minutes a gap opened up and we managed after much frustration to exit the car park.

On Friday my mother in law told me that she had received a parking fine for being over the car park stay limit by 23 minutes, but as i have mentioned we arrived at the car in good time to vacate the car park.

Now obviously before i did some digging online, i called the number on the letter- this was just an automated voice. I had also contacted Aldi themselves and requested the CCTV footage from the carpark as i'm aware that under the data protection act i am entitled to request any CCTV footage in which i feature. Aldi has just phoned me to tell me that they do not have CCTV and therefore can not provide this to me. I had been requesting this so that i could prove that there was no physical way despite being back in the car park in good time that we could have vacated any sooner than we did. But i've read on here that mitigating circumstances seem to be of little consequence.

What i am now interested in knowing is what is that i have to send to them to appeal their 'fine'?

Many thanks in advance and i appreciate that there are a lot of newbies like me that just can't make head nor tails of what's right in front of them.

Donna

Browntoa

There's a newbie thread at the top of this section , take a read through that

Appeal to parking eye will fail but they must then issue a POPLA code , appeal again using the template in the newbie thread

No need to mention any of your mitigation above , purely the standard stuff about signage , landowner contract , GPEOL etc

MegansMummy

OK thank you. I'd read through it but it all just looks like a lot of words to me and was just going over my head. To appeal to parking eye do i put the same thing or is that something different. I understand they will reject it and it'll be the next part that i need to use the template for but just double checking.

Thanks again. :-)

Browntoa

Parking eye appeal template in post 1 , POPLA template is in post 3 of the newbie thread

MegansMummy

Thank you again. :-)

Umkomaas

When you send the initial appeal to PE, add a final para to say that 'the driver' (be very careful not to reveal who the driver was) was a customer of Home Bargains (Aldi and HB often share sites and the car park is shared, despite PE signs often saying 'Aldi Customers Only') and attach a copy of the receipt (they cancel charges when a spend of £30> can be proven), and while you're at it I would give them details about the congestion that prevented 'the driver' leaving the car park on time.

Despite being the most rapacious and litigious PPC in the country (not a reputation to be proud of, but I expect they are!), remarkably they can, at times, be quite sensible when receipts for spend are produced, and they do issue cancellations.

trisontana

As you are in Bedworth, you could always pop up the road to Atherstone (Aldi's head office) kick up a stink and demand that they sort it out.

MegansMummy

Ah thank you all for the information.